Using Intercom in a coaching company.
December 29, 2022

Using Intercom in a coaching company.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use the Intercom mostly to chat with our prospects and existing clients. It is very convenient as it allows us to: - qualify the type of questions they ask ad answer them efficiently - send personalized messages based on the profile of the person that reaches us - create surveys to know more about our clients.

Pros

  • Classify and qualify entering questions.
  • Create Posts / Chats / Banners to enhance a new feature, something to share with our clients.
  • Create surveys to know more about prospects & clients.

Cons

  • Creating files in the Outbound sections (so we can differentiate the type of message sent).
  • How messages appear (always at the bottom of the message/conversation and not the beginning).
  • More personnalisation of the chats/post (square, round..)
  • Great customer satisfaction (98% in 2022).
  • The better customer experience (people tend to read emails less, so Posts / Banners/chats are great).
  • Better engagement & conversion (as the operator pops indirectly, people are not afraid to send us messages).
It is easy to start using Intercom; with the FAQ, you can get onboard anyone in a real quick time. The customer support of Intercom is reactive and provides great advice on how to use it.
We integrated Zoom, Stripe, Google Analytics, Article inserter, WordPress, and Zapier. It's great because it allows us to share and centralize information!
The intercom interface is really smooth and easy to use! The support is available, and always really happy to help.

Do you think Intercom delivers good value for the price?

Not sure

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Intercom again?

Yes

Intercom is very convenient as we are several team members working on it, and we can clearly separate Marketing and Support messages. Work at the same time without interfering with others. We easily access to reports which allow detecting any problems/improvements to implement. I don't see less appropriate scenarios!

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