Does exactly what I need it to do securely and for a good price
November 02, 2021

Does exactly what I need it to do securely and for a good price

Michael Babcock | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ISL Light

ISL Light is primarily used by our technical support team to access remote client systems and aid them with technical issues.
  • Always available on systems where a user may not always be present
  • Easy to view system status information including CPU, memory, disk space
  • File transfer between systems works quickly
  • The configuration and customization interface is very opaque
  • The chat interface for talking to the client is very simplistic
  • Does not allow viewing of 'always on' machine status information without explicitly connecting
  • Secure locally-hosted service
  • Always-on connectivity
  • Dynamic bandwidth support for visuals
  • File transfer
  • It has saved us in-person trips to handle situations where seeing the user's screen can get the job done
  • It has allowed management of remote Windows systems that would normally require an on-site user
  • Paying once for the local installation saved licensing fees to competing products.
The ability to install ISL Light on our own server and manage the connections securely ourselves made a huge impact on our decision. Other systems require cloud connectivity to third-party servers we cannot vouch for. ISL's licensing terms are very reasonable in comparison as well.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

ISL Light is perfect for doing server management or client support. The always-on feature allows remote connecting to systems that have been previously configured to accept connections, although the software does lack an easy-to-find log of when a system stopped being available if it is offline.

ISL Light Feature Ratings

Screen sharing
Not Rated
File transfer
6
Instant message
6
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
2
Multi-platform remote control
10