ISL Light improves productivity
Updated March 18, 2026

ISL Light improves productivity

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

We use ISL Light primarily to provide ad hoc remote support services where the end user downloads the client as required and allows us to connect to their machine. We also use it for monitoring and managing servers and PC's in an unattended state as it offers a quick and easy connection

Pros

  • Allow unattended access to servers and PC's
  • Offers a straightforward experience for users wanting on demand remote support
  • Makes file transfers to and from the connected machine very easy

Cons

  • It would be useful to have documentation showing what the user is likely to be seeing so that they can be guided through the client setup process with a bit more confidence.
  • Initial client setup on MacOS is difficult and this would also benefit from some instructions.
  • ISL Light unattended access has considerably reduced the amount of time that it used to take when trying to get a user to establish a remote connection, particularly to servers where they were often unfamiliar with the system.
  • Remote support in general significantly reduces the amount of time needed on site visits as the vast majority of issues can be managed remotely and ISL Light does a great job with remote support.
Overall great, could be improved by providing more instructions on what the end user is experiencing which would allow us to better guide the user through the setup process and the prompts that they may be receiving.
We ensure that all AlwaysOn connections are password protected and that we're notified whenever an Always On remote connection is established and finished and find that this offers ample security.
We've contacted them regarding screen resolutions and they advised an upgrade which fixed the issue.
  • Microsoft Remote Desktop Connection Manager (RDCMan)
Much more intuitive when compared to remote desktop and as no changes are required on the firewall on the server side, it's a much more secure connection.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

ISL Light is well suited to provide unattended access to remote PC's and servers as the process for this is very streamlined. It's also very useful for providing unattended access to our own PC's via smartphone or tablets for when we're out of the office.

ISL Light Feature Ratings

Remote Administration
8.4
Screen sharing
Not Rated
File transfer
10
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Using ISL Light

2 - IT Support, Developer
1 - IT Support
  • Unattended server access
  • On demand user support
  • Remote access of office PCs
  • To allow a Macbook to connect to a PC with full screen mode giving the appearance of operating a Windows PC on MacOS
  • Regular remote server audits
We can't really fault the product but always like to consider competitor pricing at renewal

Evaluating ISL Light and Competitors

  • Ease of Use
It needed to offer fast and user friendly on demand remote connections and an always on capacility
Use the shortlist of products for a week each and evaluate at the end

ISL Light Implementation

ISL Light Training

Configuring ISL Light

Just right
Always setup password protection for AlwaysOn connections
No - we have not done any customization to the interface
No - we have not done any custom code
Nothing else

ISL Light Support

Have only had to contact support once and the query was resolved within minutes.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we didn't know this was an option but probably wouldn't need it.
When suggesting a product feature they advised that this was already available in the latest release.

Using ISL Light

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • AlwaysOn support
  • Understanding the prompts that the user gets with running the client software when trying to start an on-demand remote session.
Yes - Very well, allowing remote access via a mobile with relative ease.

ISL Light Reliability

Integrating ISL Light

Relationship with ISL Online

Upgrading ISL Light

Comments

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