ISL Light improves productivity
April 25, 2025

ISL Light improves productivity

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

We use ISL Light primarily to provide ad hoc remote support services where the end user downloads the client as required and allows us to connect to their machine. We also use it for monitoring and managing servers and PC's in an unattended state as it offers a quick and easy connection

Pros

  • Allow unattended access to servers and PC's
  • Offers a straightforward experience for users wanting on demand remote support
  • Makes file transfers to and from the connected machine very easy

Cons

  • It would be useful to have documentation showing what the user is likely to be seeing so that they can be guided through the client setup process with a bit more confidence.
  • Initial client setup on MacOS is difficult and this would also benefit from some instructions.
  • ISL Light unattended access has considerably reduced the amount of time that it used to take when trying to get a user to establish a remote connection, particularly to servers where they were often unfamiliar with the system.
  • Remote support in general significantly reduces the amount of time needed on site visits as the vast majority of issues can be managed remotely and ISL Light does a great job with remote support.
Overall great, could be improved by providing more instructions on what the end user is experiencing which would allow us to better guide the user through the setup process and the prompts that they may be receiving.
  • Microsoft Remote Desktop Connection Manager (RDCMan)
Much more intuitive when compared to remote desktop and as no changes are required on the firewall on the server side, it's a much more secure connection.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

ISL Light is well suited to provide unattended access to remote PC's and servers as the process for this is very streamlined. It's also very useful for providing unattended access to our own PC's via smartphone or tablets for when we're out of the office.

ISL Light Feature Ratings

Remote Administration
8.4
Screen sharing
Not Rated
File transfer
10
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Comments

More Reviews of ISL Light

  1. Home
  2. Remote Desktop Software
  3. ISL Light Reviews
  4. User Review of ISL Light