ISL Light

Score8.9 out of 10

148 Reviews and Ratings

What is ISL Light?

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

Categories & Use Cases

Media

unattended access setup. Access can be allowed to as many computers as desired.

a connection with a remote client, which can be set up by sending an email or sharing a link.

interactions with the Windows UAC on a remote device.

the dual panel File Manager, used to transfer files.

the web console where remote desktop sessions can be managed from a web browser.

1 / 7

File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.5
Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Category average: 8.3
Remote management of servers & workstations
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
Category average: 8.6

Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 8.1
Initiate remote control from mobile
Mobile application for remote controlling computers from mobile device (iOS, Android)
Category average: 7.1
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 6.5

Goran Arh

Technical Support in Information Technology at Ascent (1-10 employees employees)

Use Cases and Deployment Scope

I personally use ISL Light to give technical support to our clients. It makes helping them much easier. I just tell the client to click ISL Light that we integrated in our application and ISL Light client is ran and I can see and control their screen in order to resolve any situation that th client might have.

Pros

ISL Client can be automatically downloaded which makes connecting with clients easier
If the client has more screens, I can easily sweitch between them or look at all of them.

Return on Investment

Just having ISL Light makes the clients trust our application more

Usability

Alternatives Considered

TeamViewer

Nicolas HAULTCOEUR

Directeur informatique in Information Technology at SCOPI (1-10 employees employees)

Use Cases and Deployment Scope

We use ISL Light for user support purposes, as well as for remote access to devices outside our usual scope.

Nous utilisons ISL Light à des fins de support utilisateurs, ainsi que de prise en main à distances sur des devices en dehors de notre scope habituel.

Pros

Remote support - Support à distance
Taking control of devices without the user - Prise en main de devices sans l'utilisateur
Remote stains - Taches à distance

Cons

Multi-screen management - La gestion du multi-écran
Organizing devices in the console - L'organisation des devices dans la console

Return on Investment

Save time - Gain de temps
Technical support satisfaction - Satisfaction techniciens support
Satisfied clients- Satisfaction clients

Usability

Alternatives Considered

TeamViewer and AnyDesk

Sebastijan mid

Systems engineer in Information Technology at PLAN e d.o.o. (1-10 employees employees)

Use Cases and Deployment Scope

Our organization uses ISL light to provide remote support to our many customers who rely on fast response times and ease of providing remote assistance. ISL light, with its ISL Light Client and its ISL Always On agent, provides all the necessary features to achieve these goals.

Pros

Ability to sort customers in their own groups
ISL always on agent provides seamless connections to customers remote machines with minimal coordination required between a consultant and remote customer
Seamless switching between various user accounts on a customer machine if necessary
Ability to establish RDP connections
One-click silent install for ISL Always On based on pre-determined parameters (customer, group, password).

Cons

Program is lacking copy-paste functionality for data files, only text clipboard can be copy-pasted between two machines. Integrated file browser and transfer tool is insufficient and a hassle to use.
Usernames and passwords are not stored for RDP connections, requiring consultant to re-enter them whenever establishing RDP session trough a secure tunnel.
Passwords for accessing remote machines are stored only locally and not in the user's account. Requires user to enter passwords separately on every machine they want to establish connections from.
Establishing a connection from a windows to apple machine works as it should, however mouse clicks do not register in a consistent way, sometimes requiring multiple mouse clicks to register a command.
Mouse 4 and 5 buttons do not work on remote sessions.
Keyboard strokes have a noticeable delay even on ultra-fast connections, which is annoying in certain situations when lots of text input is required.

Return on Investment

Ease of use, can provide support to users behind NAT firewalls in seconds
Much faster response times compared to classic on-site support

Usability

Alternatives Considered

TeamViewer

Lauren McCann

IT Engineer in Information Technology at Atlas Communications (11-50 employees employees)

Use Cases and Deployment Scope

We use ISL Light for remote accessing customer machines, which it is absolutely great for. We rely on it over any other remote access software, as it allows us to seamlessly troubleshoot for customers with no issues, including entering admin usernames and passwords.

Customers also find it easy to connect to, and it can be rolled out via automatic policies to user machines.

Pros

Remote access with no downsides
Entering of admin credentials
Seamless connection

Cons

Perhaps scaling of the display - some can be quite grainy depending on the auto resolution
Otherwise, no other issues!

Return on Investment

Saved a lot of time in comparison to using QuickAssist or AnyDesk, as local install allows access at a moments notice with no user input
Time also saved in comparison to others as it can be installed via Intune policy, so can be rolled out automatically.
Very reliable - we previously had an issue entering admin credentials using any other software as the screen will freeze. No such issue with this software allowing us to support remote users.

Usability

Tim Knoops

Network manager in Information Technology at MaxIT Solutions Ltd (1-10 employees employees)

Use Cases and Deployment Scope

As well as sending invitations on demand, the facility for unattended access is godsend for less technical customers needing help (but have to get on to start with!) Connections are fast and ability to have emails sent for start and end of unattended access sessions can be helpful for billing. Slow client connections may drop but automatically reconnect, so best solution for me needs.

Pros

Unattended access
Reconnect slow client connection
Fast performance

Cons

Think I've tried, but cannot remember: ability to remote boot into safe made with networking

Return on Investment

Saved time going to remote sites, time travelling and travel costs saved
Clients love they can call and have someone sorting out a problem in minutes

Usability

Alternatives Considered

TeamViewer

Other Software Used

Avast Business Hub, X1 Search, WhatsApp Business

ISL Light

What is ISL Light?

Categories & Use Cases

Media

Key Features

Top Performing Features

File transfer

Remote Active Directory® management

Remote management of servers & workstations

Areas for Improvement

Instant message

Initiate remote control from mobile

Access to sleeping/powered-off computers

Reviews

Use Cases and Deployment Scope

Pros

Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

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