Kevin's review of GoToConnect
August 15, 2019

Kevin's review of GoToConnect

Kevin White | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToConnect (formerly Jive)

IT's our phone system. We also use the conference and cloud voicemail features.
  • Ease of set up
  • Competitive cost
  • Customer service: there is always someone readily available to assist when needed.
  • The administrative website is hard to figure out.
  • Positive ROI. When starting a new business, it's important to keep costs as low as possible.
  • I liked that when I obtained the system there was not an initial set up fee.
  • I liked that there was an option for phones without an upfront cost.
It's easy for a user to use the phones, transfer calls, etc.
We used Ring Central and it was expensive compared to GoToConnect, and not as easy to get help.
Every time I call with a challenge, I'm always given a solution.
Easy to use once set up. Easy to teach users how to use. Good value and many features for the cost. I find the remote, cloud voicemail more challenging to use than other systems as there is no app available.

GoTo Connect Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Not Rated
Call park
Call screening
Not Rated
Message alerts
Audio conferencing