GoToConnect provides unbeatable value and excellent support
August 15, 2019

GoToConnect provides unbeatable value and excellent support

Jerry Hunsberger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToConnect (formerly Jive)

We use GoToConnect for our company phone system.
  • Virtual phone system
  • GoToMeeting online meetings
  • Business SMS
  • Call control from my Plantronics headset. Can't even hang up the phone with it.
  • I'd like the ability to make mobile phone calls without using data. GoToConnect said it can't be done, but the RingCentral mobile app does that.
  • SMS interface is not very intuitive.
  • It's providing good, reliable VOIP phone service and GotoMeeting conferencing at a great value.
Excellent value. Some functions aren't as intuitive as other systems we've used.
RingCentral has a much better mobile app (doesn't require data usage for mobile calls) and the RC desktop app is more intuitive. GoToConnect blows RingCentral away in terms of value and support. GoToConnect video conferencing (GotoMeeting) is far superior to RingCentral Meetings.
Phone support has been outstanding, responsive and knowledgeable.
Great for SMB virtual phone systems. Also, great for having multiple phone numbers in other geographic areas.

GoTo Connect Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android
Not Rated