Item: GoTo Connect
Rating: 9
Author: Jerry Hunsberger

Overall Satisfaction with GoToConnect (formerly Jive)

Use Cases and Deployment Scope

We use GoToConnect for our company phone system.

Pros and Cons

Pros

Virtual phone system
GoToMeeting online meetings
Business SMS

Cons

Call control from my Plantronics headset. Can't even hang up the phone with it.
I'd like the ability to make mobile phone calls without using data. GoToConnect said it can't be done, but the RingCentral mobile app does that.
SMS interface is not very intuitive.

Return on Investment

It's providing good, reliable VOIP phone service and GotoMeeting conferencing at a great value.

Usability

Excellent value. Some functions aren't as intuitive as other systems we've used.

RingCentral has a much better mobile app (doesn't require data usage for mobile calls) and the RC desktop app is more intuitive. GoToConnect blows RingCentral away in terms of value and support. GoToConnect video conferencing (GotoMeeting) is far superior to RingCentral Meetings.

Support Rating

Phone support has been outstanding, responsive and knowledgeable.

Likelihood to Recommend

Great for SMB virtual phone systems. Also, great for having multiple phone numbers in other geographic areas.

GoTo Connect Feature Ratings

Comments

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GoToConnect provides unbeatable value and excellent support