New User, but customer support is supremely helpful
Updated March 17, 2020

New User, but customer support is supremely helpful

Joseph Rumolo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToConnect (formerly Jive)

The entire organization uses it, it addresses long distance issues.

Pros

  • Connectivity
  • Quality
  • Support communication

Cons

  • User interface could be better
  • Phone support could be wider, maybe?
  • Sometimes provisioning phones is painful, more of an industry issue.
  • Has been helpful with recruiting.
  • Can change area codes when needed in the recruitment process to help pick up rates.
  • Really helpful support to clear up issues.
Too green to go in too much depth.
The customer support has been simply phenomenal.
If you are a medium-sized company looking to up your VoIP game, GoToConnect is for you. If you are smaller, it may feel expensive.

GoTo Connect Feature Ratings

7.8
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
7
User templates
8
Call reports
5
Directory of employee names
9
6.8
Answering rules
10
Call recording
6
Call park
6
Call screening
8
Message alerts
4
10.0
Video conferencing
Not Rated
Audio conferencing
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

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