GoToConnect will jazz up your company!
Updated August 16, 2019
GoToConnect will jazz up your company!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToConnect (formerly Jive)
We switched from a conventional copper line phone system by Verizon to GoToConnect about 2 years ago. We were looking at several options and GoToConnect was the one we picked, and it was the correct one. We reduced about 40% of our monthly bill and we gain full control of the robust backend of the phone system. We can easily do custom messages, change around auto attendant settings, cloud voicemail system that is accessible anywhere, and many more features that our copper line system was not able to nearly provide. The mobile app is the cherry on top. Great knowledgeable customer service/tech supports staff. We have '0' unfixable issues.
- Backend admin control panel is robust.
- Mobile and desktop apps are well designed and very useful, especially for remote staff. Available in Windows, OSX, iOS as well as Android platform.
- Great customer service and tech support.
- 2 years, '0' down time caused by GoToConnect, always ISP's issues.
- Send your IT guy/girl home! You can do this yourself! Yes, it is that easy!
- Mobile app's features/GUI can be polished a bit. Ability to add quick dial buttons would be great.
- (+) We have '0' down time. When we have a rolling blackout or down ISP we just login to our mobile GoToConnect App and business continues.
- (+) Returning calls are a lot more efficient as voicemails are easily accessible via emails.
Costs and main features were comparable, we chose GoToConnect for its simpler and well designed graphic user interface on their admin control panels. Also plenty of supports from Youtube and Google.