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If you don't need the mobile app look no further, GoTo Connect is the cloud VOIP solution for you
January 28, 2020

If you don't need the mobile app look no further, GoTo Connect is the cloud VOIP solution for you

Sam Kemp | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

GoTo Connect is being used across our entire company. Since we have multiple sites and remote users, having a cloud based phone system is critical for mobility.
  • Dial Plan - This is the best part of the system. Its easy and very powerful. Creating an IVR has never been that simple in any phone system.
  • Faxes - the system for faxes is simplistic but it's also at no additional cost and anyone can have a fax.
  • Mobile App - This is the worst part of the system. It barely answers phone calls, crashes, loses its registration and drops off call queues. I can't tell you how bad that app is.
  • Switching to GoTo Connect has definitely saved us money as it's one of the cheapest on the market that we looked at.
  • Unfortunately, the mobile app is so bad I cannot recommend anyone using that part of the system.
Implementation is easy, fast and technical team on their side knew exactly how to handle all situations we gave them.
On the handsets the call quality is fantastic. Most phones have HD voice and everything sounds great. The mobile app is awful, assuming you can stay connected.
Until they get their mobile app fixed I would not recommend any company use it for the purposes of mobility. However if you need a cheap, easy to manage phone system and enjoy traditional phones this is fantastic.

GoTo Connect Feature Ratings

6.2
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
10
User templates
3
Call reports
3
Directory of employee names
7
6.6
Answering rules
10
Call recording
5
Call park
7
Call screening
7
Message alerts
4
6.8
Video conferencing
8
Audio conferencing
8
Video screen sharing
8
Instant messaging
3
1.0
Mobile app for iOS
1
Mobile app for Android
1

Using GoTo Connect

It's a great phone system, just stick with the handsets and don't use the mobile app.

Upgrading GoTo Connect

Yes - We replaced RingCentral because of the cost savings and simplicity of the system in how we use it. We did not check the mobile app before we switched. RingCentral had a fantastic mobile app, it's just their service was mediocre and the price was too high.