Cloud PBX with GoToConnect
Updated July 15, 2022

Cloud PBX with GoToConnect

James E. Heyward | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

We are using GoToConnect as our corporate phone system across the entire organization. Previously we tried different VOIP solutions to accommodate our completely remote staff, but none of those systems gave us the corporate options like extensions that we need.

Pros

  • IVR
  • Call transfers.
  • Message Delivery

Cons

  • SMS/text is still in beta.
  • Continue to improve the mobile app.
  • GoToConnect has provided us with a good customer facing phone channel.
  • GoToConnect has give us the ability to transfer calls when necessary.
The implementation process was pretty good because of assistance from my IT service provider. If I had to implement it myself, things would have been more challenging. I didn't notice if there was any onboarding workflows on the dashboard; perhaps that will be added in the future.
The deployment was fine, we had some issues with our prior carriers that made the process a bit tedious. We used our IT company to implement the service and they were great with getting us started and providing ongoing support.
Call quality is a direct result of the internet connection you have at the time of calling. With that being said, GoToConnect works exceptionally well when the internet quality is good.
GoToConnect Hosted is excellent in a small business environment, where the staff is mobile or remote. Although the mobile application can still be improved, it is one of the more stable apps I have encountered. I don't think GoToConnect would work well in a call center application.

GoTo Connect Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
Call reports
6
Directory of employee names
7
Answering rules
8
Call recording
9
Call park
Not Rated
Call screening
Not Rated
Message alerts
7
Video conferencing
8
Audio conferencing
8
Video screen sharing
8
Instant messaging
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
6

Using GoTo Connect

The platform is straightforward and easy to use, we have onboarded 3 staff with no problems thus far. We are also confident enough to utilize a virtual assistant to man the phones during busy stretches with GoToConnect.

Upgrading GoTo Connect

Yes - The previous products we used were geared towards call centers or individuals. We didn't have the ability for extensions, call transfers and shared SMS.

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