GoToConnect is truly MY JAM!
Updated July 15, 2022
GoToConnect is truly MY JAM!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
GoToConnect Hosted VoIP is the telephone system in use here at C.A. Goldberg, PLLC. I have used many other phone systems but have found GoToConnect to be the most user friendly and have a really awesome support staff. Instead of having to have technical support in house, we can easily add or remove phones, have moved offices with no loss of phone connectivity, have implemented the 'Follow Me' functionality for key employees, set up new equipment for conference calling, SO easily designed and developed an auto attendant process with the help of GoToConnect support personnel - all with having little to know real phone technical expertise.
- GoToConnect Customer Service is exceptional - you get to a knowledgeable representative quickly and they stay with you until the issue is resolved. If there is a reason for them to call you back, they actually do!
- Online Knowledge based support - if you have a question regarding how to do something, just google it! For example, "How do I set up a schedule in GoToConnect"? And, presto, the link to the documentation pops up. They have helpful videos and, if you still can't figure out, live help is always available.
- RELIABILITY - GoToConnect is up and at 'em 24/7, which is crucial in our service based business.
- GoToConnect has exceedingly robust reporting - when we need to track calls, productivity, etc. - we can get it from our reporting.
- So far, I have not seen any lack in the GoToConnect functionality, perhaps because our needs are fairly basic. One thing that would be nice is to be able to assign multiple people to get emails for voicemail from a single extension. That is, instead of just sending email to the extensions user or one email address, I would like to be able to have the ability to send to several.
- GoToConnect Hosted VoIP has been very cost effective for our firm. We did weigh the cost-benefit of having a different hosted system and/or putting in 'land lines' and other phones - GoToConnect's ROI beat them all hands down.
I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
GoTo Connect Feature Ratings
Using GoTo Connect
- Price
- Product Features
- Product Usability
Although I did not make the initial decision to purchase GoTo Connect, I kept it onboard (after looking at other alternatives) as the value proposition is amazing. The price is very reasonable and the scope of services - along with the amazing support - made it a keeper. It provides all the telephonic support for our office and, especially during COVID, the functionality and ability to create answer trees was key.
- Easily add, change, and delete users from the system
- Easy to set up answer trees for changes in staffing as well as special marketing campaigns
- Easy to forward and/or rout calls as needed as staff moves in and out of the office
- Generate multiple answer trees which was really useful for special marketing campaigns
- Allowed us to easily hook into an external answering service during COVID when the office was closed
For a great prices, we have not had to worry about our phones. That is a tremendous help to an office that does not want to hire an IT admin to manage any of the technology. We outsource our tech - and GoTo has been wonderful in its support when there is an issue (which is RARE!!)
I don't see any fundamental difference from GoTo to their competitors. I believe that the GoTo platform is really easy to use but I believe that their excellent customer service and willingness to go the extra mile sets them aparty.
GoTo Connect Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not Available
When we moved our offices, I had a large number of phones that needed to be installed - all of which we had purchased from GoToConnect. Several of them (about 6) could NOT be installed, and I went nuts trying to figure out why I could not just 'plug and 'play' as we had done pretty much with all of the other phones. I finally called GoToConnect and explained my situation. The representative sat with me on the phone until I could get ALL of the phones working. I did not need to install them all, but he wanted to make sure that the next time we needed to install a phone, it would again be just 'plug and play'. It actually took several hours - but the rep was GREAT.