Item: Join.me (discontinued)
Rating: 7
Author: Alexander Cooper

Use Cases and Deployment Scope

Join.Me is used when Skype and other communication tools are not available for use with the client. It allows for clear voice and video chat between myself and clients.

Pros and Cons

Simple to use.
The servers seem more robust than Skype's.
VPN support.

It doesn't have the integration with Outlook that Skype has.
It's not as wildly used, despite being easy, therefore familiarity is hard to come by.
It can be difficult for newcomers to use.

Return on Investment

Allowed for uninterrupted calls where otherwise we'd be having connection issues
It's often free, which is far cheaper than alternatives
Is not used wildly by clients so can just take up space

Join.me may be more reliable in my eyes. However, because of how Skype is adopted company-wide and across many clients, I do not think it competes in this market. It requires more exposure and easier integration with Outlook.

Support Rating

It is an excellent tool, fairly easy to use with reliability better than its competitors. However, I don't think it's big enough to compete, despite it often being for free.

Key Insights

Do you think Join.me (discontinued) delivers good value for the price?

Yes

Are you happy with Join.me (discontinued)'s feature set?

Yes

Did Join.me (discontinued) live up to sales and marketing promises?

Did implementation of Join.me (discontinued) go as expected?

Yes

Would you buy Join.me (discontinued) again?

Yes

Other Software Used

Skype for Business (formerly Lync), Skype, JIRA Software

Likelihood to Recommend

It's suited for when other tools are not available. However, with Skype having so many connection issues, we often go straight to Join.Me for smaller conference calls that require better connections.

The best alternative, a shame no-one is using it

Overall Satisfaction with Join.me