Get Kaseya to improve your IT infrastructure!
Anonymous | TrustRadius Reviewer
November 15, 2019

Get Kaseya to improve your IT infrastructure!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Kaseya Virtual System Administrator (VSA)

We use Kaseya VSA internally for our IT operations and also at our customer sites to enable us to remotely monitor, administer, patch, and maintain end-users computers and servers. Kaseya provides a great array of tools for our IT operations that enable us to cut down the time that is spent on maintaining IT systems and improved reliability.
  • It enables to remotely administer end-users' computers and server.
  • It's a great reporting tool to get us an overview of IT infrastructure.
  • It improves the reliability of our internal IT operations and our end-customers' IT operations.
  • The monitoring tools notify if applications and servers are running properly.
  • Kaseya patching sometimes works and sometimes doesn't deploy all operating system hotfixes\patches.
  • It takes some time to configure correctly.
  • Tech support could use improvements, since you're usually on hold past 15 minutes.
  • Add-ons tend to be expensive.
  • We have been able to improve our IT operations by looking at problem areas and eliminating those problem areas to improve reliability.
  • Since our, and our customers', IT operations have become more reliable, this has cut down the time our IT staff dedicates to fixing issues, and enables us to focus on other IT projects.
  • Kaseya has covered all of our business objectives, and also went beyond.
Kaseya is cheaper compared to Continuum RMM solutions, and also has a better feature set of tools. The reporting has more customization than what continuum offers.
Overall, Kaseya has lived up to all of our requirements, and they are constantly improving and adding new features. The IT infrastructure has improved, and the reporting provides a great overview of IT operations.

Do you think Kaseya Virtual System Administrator (VSA) delivers good value for the price?

Yes

Are you happy with Kaseya Virtual System Administrator (VSA)'s feature set?

Yes

Did Kaseya Virtual System Administrator (VSA) live up to sales and marketing promises?

Yes

Did implementation of Kaseya Virtual System Administrator (VSA) go as expected?

Yes

Would you buy Kaseya Virtual System Administrator (VSA) again?

Yes

Kaseya is great if you have an MSP division or require remote monitoring and maintenance of your, or your customers', IT infrastructure. Kaseya provides great tools to enable you to improve the reliability of any IT infrastructure. It then provides, and will show you, areas where repetitive problems arise, and helps you eliminate those areas to improve reliability.

Kaseya VSA Feature Ratings

Remote monitoring
9
Network device monitoring
9
Multiple Server Monitoring
9
Multi-device monitoring
8
Automated alerts and notifications
9
Patch Management
8
Service configuration management
9
Software and hardware inventory
10
Policy-based automation
8
Performance data reports
10
Customizable reporting
9
Data visualization
9
Risk analysis
9
Data backup and recovery
8
Antivirus and malware management
8
Adinistraor access control
9