VSA is great at improving IT infrastructure reliability
Anonymous | TrustRadius Reviewer
November 18, 2019

VSA is great at improving IT infrastructure reliability

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Kaseya Virtual System Administrator (VSA)

We use Kaseya Virtual System Administrator (VSA) for our internal operations and also use it to support our clients. Kaseya Virtual System Administrator (VSA) enables us to administer, patch, and monitor systems remotely. Kaseya Virtual System Administrator (VSA) has allowed our company and customers to manage IT resources better and also reduced downtime and has enabled better utilization of IT resources and staff.
  • Excellent remote administration of desktops and servers and other critical IT infrastructure resources.
  • Monitoring is great and is tailored to your exact needs and requirements.
  • Our and our customer's IT infrastructure reliability has overall improved.
  • Remote control can tend to be slow, especially bandwidth-limited locations.
  • The UI needs work and to be more streamlined.
  • Patch management takes time to set up and implement.
  • ROI with Kaseya Virtual System Administrator (VSA) has been great since our and our customer's IT infrastructure reliability has greatly improved.
  • Better utilization of IT resources.
  • Enabled us to sell another service by enabling us to start an RMM division and generate additional revenue.
ConnectWise didn't offer all of the features that we required and was more expensive than VSA.
Kaseya VSA has improved our and our customer's IT infrastructure and has enabled us to start another division in our company to generate additional revenue and enable us and our customers to better utilize IT resources.

Do you think Kaseya Virtual System Administrator (VSA) delivers good value for the price?

Yes

Are you happy with Kaseya Virtual System Administrator (VSA)'s feature set?

Yes

Did Kaseya Virtual System Administrator (VSA) live up to sales and marketing promises?

Yes

Did implementation of Kaseya Virtual System Administrator (VSA) go as expected?

Yes

Would you buy Kaseya Virtual System Administrator (VSA) again?

Yes

Kaseya Virtual System Administrator (VSA) is suited for any organization wishing to improve the reliability of its IT infrastructure and better utilize IT resources.

Kaseya VSA Feature Ratings

Remote monitoring
9
Network device monitoring
8
Multiple Server Monitoring
9
Multi-device monitoring
8
Automated alerts and notifications
8
Patch Management
7
Service configuration management
9
Software and hardware inventory
9
Policy-based automation
9
Performance data reports
9
Customizable reporting
8
Data visualization
9
Risk analysis
8
Data backup and recovery
9
Antivirus and malware management
9
Adinistraor access control
7