Klaviyo is the Top Tier ESP!
June 26, 2024

Klaviyo is the Top Tier ESP!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Klaviyo

We send weekly email blasts to our customers as well as have a few automations setup for welcome sequence, cart abandonment, and browse abandonment. Klaviyo allows us to promote our products, announce seasonal sales, and introduce to solutions for our customers. It helps us ease them into the buying process.

Pros

  • Easy email design
  • Great customer segmentation
  • Hands-off automations

Cons

  • Introduce a mobile app for creating emails on the go
  • Integrate directly with Canva
  • More AI image capabilities
  • Less time wasted on designing good looking emails
  • Happier customer experience meeting them where they want us to
  • Increase in revenue, allowing us to reach customers who needed a nudge to purchase.
It allowed us to see where customers drop off in the buyers journey. At what point do they abandon their cart or leave our website. This helps us to better tailor our messaging and help answer any questions they need help with or provide a coupon to help nudge them into confidently making a purchase.
Mostly retention
Klaviyo is the #1 email platform of choice for ecommerce. It out ranks every competitor. It is worth paying a little extra because you know you are providing your customers with the best experience and equipping your business for success. Email should be something you invest in and Klaviyo is worth the investment.

Do you think Klaviyo delivers good value for the price?

Yes

Are you happy with Klaviyo's feature set?

Yes

Did Klaviyo live up to sales and marketing promises?

Yes

Did implementation of Klaviyo go as expected?

Yes

Would you buy Klaviyo again?

Yes

We’ve used 4 or 5 different email service providers in the past and Klaviyo comes out on top in all areas. From ease of design and automation setup to customer segmentation and email scheduling (and everything in between), Klaviyo is the best platform for emails in ecommerce. We are very happy with them.

Klaviyo Feature Ratings

WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
10
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
Calendaring
10
Dashboards
10
Standard reports
10
Custom reports
10
API
10
Role-based workflow & approvals
10
Customizability
10
Integration with Salesforce.com
10
Third-party software integrations
10

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