Powerful Scalable Email Marketing Made Simple with Klaviyo.
April 14, 2025

Powerful Scalable Email Marketing Made Simple with Klaviyo.

Herschel Berkowitz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Klaviyo

We use Klaviyo for email marketing, automations like abandoned cart and first purchase flows, segmentation, and personalisation to drive conversions and customer retention.

Pros

  • Automations.
  • Event Tracking.
  • Metrics and Insights.

Cons

  • Some of their IPs are on spam lists.
  • Increased overall revenue by 18% from the use of automated flows.
We’ve integrated Klaviyo with Shopify. The integration is deep and was easy to set up. It enables the robust tracking of user events, supports behaviour-based triggers, and powers personalised automations across the customer journey.
Klaviyo’s behavioral data reveals customer touchpoints and channel attribution. It’s helped us understand the time it takes to purchase, identify repeat purchase patterns, and refine our messaging to match customer behaviour.
Klaviyo has helped us with acquisition through targeted flows and campaigns and remarketing via behavioural triggers like abandoned carts and browse flows, driving customers back to complete their purchase.
We evaluated MailChimp and Salesforce Marketing Cloud. MailChimp was too basic at the time and didn’t scale well. Salesforce was overly complex, required a large team, and was costly to integrate and manage daily. Klaviyo stood out for its ease of setup, user-friendly interface, and minimal ongoing resource requirements.

Do you think Klaviyo delivers good value for the price?

Yes

Are you happy with Klaviyo's feature set?

Yes

Did Klaviyo live up to sales and marketing promises?

Yes

Did implementation of Klaviyo go as expected?

Yes

Would you buy Klaviyo again?

Yes

Klaviyo is excellent for email marketing, especially with flows and split testing. Its seamless integration with Shopify makes automation and personalisation easy to manage. We haven’t used KDP extensively, but it appeared complex at first glance and may not be as intuitive for less technical users.

Klaviyo Feature Ratings

WYSIWYG email editor
8
Dynamic content
8
Ability to test dynamic content
Not Rated
A/B testing
8
Mobile optimization
8
Email deliverability reporting
9
List management
8
Triggered drip sequences
8
Lead nurturing automation
Not Rated
Lead scoring and grading
Not Rated
Data quality management
Not Rated
Automated sales alerts and tasks
Not Rated
Calendaring
8
Dashboards
8
Standard reports
8
Custom reports
7
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
Not Rated
Integration with Salesforce.com
Not Rated
Third-party software integrations
9

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