The Best in Breed for InfoSec Training and Awareness
Updated October 22, 2021

The Best in Breed for InfoSec Training and Awareness

Joel Scheller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4's KMSAT and PhishER products across the entire enterprise. KnowBe4 training campaigns are used for employee InfoSec training. Phishing campaigns are used multiple times per month and result in automated KnowBe4 remedial phishing campaigns assigned to employees that fail phishing tests.
  • Managing employees/phishing/and training is easily coordinated and streamlined with KnowBe4's SmartGroups.
  • Phishing templates and training modules are constantly being added by KnowBe4.
  • Customer Support is provided in a very timely manner.
  • The features are enhanced on an ongoing basis in response to customer suggestions.
  • I think there should be additional user types, for example, non-admins that can see, but not change, enterprise-level data. The current provision for this (security roles) is cumbersome.
  • .CSV files available for download are changed from time to time. Changes should be communicated to customers in advance.
  • Went from 30% phish click rate to 2.5% in one year.
  • The company's InfoSec department has become a favorite for equipping employees with needed support.
  • Over 4 years, employee buy-in to cyber-security has gone from low to high.
Tech guard is an up and comer and has some features that KnowBe4 could learn from. However, in terms of total product assets, it is much smaller than KB4, particularly in terms of available training modules.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


A huge impact! Our training campaigns are always fresh, with new content and a diverse approach based on the numerous publishers. Our employees provide much positive feedback on their assigned courses.
On a monthly basis, I overwrite the current KnowBe4 user list with an updated CSV file. In the interim, I archive in KnowBe4 any users that leave our company.
KB4 has diverse reporting available in its environment, but for the most part, we rely on the CSV files they provide to populate our own reporting structure using MS Power BI. This is why changes in CSV files can be an issue for us.
Any organization that uses email and internet functionality will benefit from KnowBe4's KMSAT. It s a great tool for improving any organization's defense against cybercrime.

KnowBe4 Security Awareness Training New Features

We use SSO/SAML through Okta and it works great.
We did a test of this early on, but elected to stay in control of our campaigns ourselves. I know that they have expanded their AI offerings since then, but we haven't explored them. We just preferred to create our own phishing emails.
KnowBe4 is easy to use, but what I like best is how you can directly automate training in conjunction with user status in their system.
We use PhishER but don't use PhishFlip. I wanted to use PhishFlip, but couldn't obtain executive approval at our company. I have found PhishER extremely helpful for employee reporting of suspicious emails and automation of responses. It has also resulted in our snipping phish campaigns sent to multiple employees.

Using KnowBe4 Security Awareness Training

500 - All: Field employees, Engineers, Finance, Executives, Customer Service, IT, HR, Facilities.
1 - I am the sole user. I find that organizational skills, knowledge of infosec, and excel skills go along way. It also helps to be good-looking :-)
  • Internal Phishing Tests
  • Employee InfoSec Training
  • Remedial Training
  • Testing risk of current real phishing campaigns
  • Current Event Education
  • Support of Power BI reporting
  • Building historical documentation of employee behavior
  • Identifying employee's with compromised credentials
  • I would like to see us implement Phishflip and PhishRip
  • I would like to see us go to quarterly employee training versus annual
I couldn't do my job nearly as effectively without it. I haven't found a competitor that offers as much as KnowBe4, though I have seen some features of competitors that KnowBe4 should consider adopting.

Evaluating KnowBe4 Security Awareness Training and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
KnowBe4's total feature package is superior to others. In my mind, the automation options you have in KnowBe4 are the very best, especially in tying phishing to training.
I wouldn't. We ended up with KnowBe4, and in my book, we couldn't have done better.

KnowBe4 Security Awareness Training Training

There is an article/video on each function. The amount of education available is vast.

KnowBe4 Security Awareness Training Support

Quick Resolution
Good followup
Knowledgeable team
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
I didn't know there was a premium. I just used the service support that was attached to our Diamond account.
Yes - Yes.
I will say that my account representative, vs. service desk, was very responsive to my requests of him. I contacted him multiple times about special requests I had and he would deal with them thoroughly and effectively. I made a request of him for documentation that an old KnowBe4 blog referred to, but which I could not find, and he searched for a day and was able to find it for me.
KnowBe4 has very rarely made support a headache for us. Usually, support is provided quickly and effectively. The support personnel is very good at what they do and nice to work with.

Using KnowBe4 Security Awareness Training

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Setting up a phishing campaign
  • Setting up a training campaign
  • Reviewing campaign results
  • The employee dashboard for training could use improvement. It should be structured in campaign hierarchies instead of just showing individual modules.
  • The ability to amend campaigns after they start would make campaign management better.
  • The changing of csv file format without notice makes using the files problematic.
Yes - I haven't used it so I can't see how easy it is. I do know field employees that use it regularly and don't seem to have a problem.

KnowBe4 Security Awareness Training Reliability

Easy to setup based on separate departmental needs.
We've never had a problem with a KnowBe4 campaign failure or outage.
KnowBe4 has been extremely reliable to use.

Relationship with KnowBe4

My KB4 account representatives have been extremely responsive to my requests and concerns.
Best account representatives I've ever worked with.
I didn't participate in negotiations.
They are straight forward. No tricks needed to get their full support.