KnowBe4 - Essential for Security Awareness Training.
October 14, 2022

KnowBe4 - Essential for Security Awareness Training.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Cybersecurity Awareness Posters
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4 to educate end users on email security best practices by using videos, posters, and phishing campaigns.

Pros

  • Great video content.
  • Engaging games.
  • Excellent phishing campaigns.

Cons

  • Easier process for creating campaigns.
  • Better Phish Alert integration with Outlook.
  • Easier access to knowledge base.
  • Made users more vigilant when assessing emails.
  • Users have been able to identify phishing attempts that could have cost the company hundreds of thousands of dollars.
  • Cybersecurity has become a part of the business culture.
Without Security Awareness Training, our users would not have been as well equipped to identify threats. Also, with the use of PhishER, we are able to examine phishing attempts and reach out to vendors and customers who may have been compromised. I'm not aware of another security training platform that has the content quality and phishing campaign capabilities of KnowBe4.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Having fresh content has made security training more engaging for our users, and they are much more receptive to it than with other platforms. By using Captain Awareness, we are able to deliver security alerts for our company with a more personalized feel, delivering content via email in addition to training videos. The variety of methods that KnowBe4 uses to reach users makes it more engaging for our users.
We export our users from Active Directory via CSV. It would be nice to have a client that would actively update changes made from Active Directory so that we can better organize our user base in KnowBe4. We also make use of the different built-in groups such as "Clickers" and "No Failures."
The Dashboard is extremely important for us to assess how we are doing with security training and to set appropriate goals. Also, being able to see how many users have clicked on phishing attempts within the past several months helps us to identify what emails they identify correctly as phishing attempts and what areas need improvement.
KB4 is well suited for delivering security awareness content to users and for sending phishing campaigns to users in order to gain information on vulnerable departments or those that need more training. Integration with AD could be better, where we would be able to divide users by branch and location.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
10
Multilingual Training Content
10
Training Gamification
10
Industry-Specific Security Training
7
Individualized Security Training Plans
10
Phishing Simulations
10
Security Reporting
10
Integration with Security Tech Stack
10
Role-based user permissions
10
Single sign-on capability
10

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