Kronos: A Step (or 2) Up from PeopleSoft HCM
February 18, 2020

Kronos: A Step (or 2) Up from PeopleSoft HCM

Becca Guler | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kronos Workforce Central

Kronos Workforce Central is used to track employee time worked and PTO, including requests to use PTO. Academic staff only have access to clock in/out or approval of a timecard through the web, whereas hospital clinical staff also have access to a phone clock-in option with Kronos Workforce Central.

Pros

  • The time card interface is fairly intuitive and easy to read.
  • Updates to time are reflected immediately.

Cons

  • Tabs other than the time card tab are not so user friendly.
  • A prompt function reminding managers to approve time on the deadline would be helpful (to my knowledge, this function does not exist. If it did, organizations could load those deadlines, and it could auto-generate from there).
  • Employees can always access the system to see their time worked and PTO (transparency).
  • Much more efficient overall than to have paper timesheets or the maintenance of a physical (card or thumbprint) punch-in system.
I used Oracle People Soft HCM for four years at my last organization and rarely had a good day with it. While I was not part of the selection process for Kronos as it was already in use at my new organization when I began there, I have found Kronos much simpler to use. Many of the actions in PeopleSoft had to be batched overnight before they would display to everyone else (i.e., if I corrected to employee time, it would be after midnight before the system fully processed it, and the employee could see on their side that I had entered the change). Kronos Workforce Central isn't perfect, but it's been a significant improvement over PeopleSoft HCM.
I have only used our in-house support team for training and to find out how to do specific functions when necessary, so I can't speak to the level of support from the company. That said, I have never heard anything negative regarding support for the Kronos Workforce Central product, so I think that's a good sign.

Do you think UKG Workforce Central (discontinued) delivers good value for the price?

Not sure

Are you happy with UKG Workforce Central (discontinued)'s feature set?

Yes

Did UKG Workforce Central (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Workforce Central (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Workforce Central (discontinued) again?

Yes

  • Kronos Workforce Central works well for our organization, which is both a hospital system and a broad education unit housing a medical school, PA program, nursing school, and PT program. The phone clock-in option is ideal for the clinical side, while the web clock-in is more suited to non-clinical environments.
  • Where I find it doesn't work well is for our student workers who lead tutoring sessions. Meaning they are rarely in an office and don't often have a chance to log into a system and clock in/out when they rush from class or clinicians to arrive at a tutoring session they are leading. Because anyone non-salaried can only clock in and out in real-time, and not put in time after the fact, we've found no realistic alternative but for them to submit timesheets and we manually enter their time for them. What I would love to see in the program is a way for non-salaried employees to submit a time REQUEST (at the end of the day or end of the week, for example), and their manager could approve it, and it would fill in the timesheet.

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