Entry level Customer Support Engineer
August 30, 2021

Entry level Customer Support Engineer

Hannah Read | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lattice

Our entire company uses Lattice to document meetings between managers and their direct reports, give feedback to colleagues, and conduct review cycles using surveys. We can use the feedback feature to give to any coworker or manager. The feedback can be private, shared with a manager and the other person, or shared publicly with the company. It is a great way to document progress and boost morale and strengthen relationships. We use Lattice for our weekly one-on-ones with our manager, which helps to keep meetings structured and productive. Our review cycle works alongside our one-on-ones and provides a way to make meaningful improvements in my career.
  • 1:1s with managers help employees to grow by documenting changes and new skills
  • Reviews of managers and self reviews spark creativity, insight, and self-awareness.
  • Lattice facilitates long-term career growth.
  • being able to take notes during a meeting that both people see is useful and helps with understanding in communication.
  • Public feedback is a great way to support colleagues during more stressful moments.
  • It is not easy to locate past 1:1s to take more notes or review what was discussed.
  • As soon as your 1:1 time is over, clicking the 1:1 button takes you to the next meeting. It would be nice if it was available the rest of the day or easier to move back.
  • It would be nice to flip between 1:1s using arrows or click a button to document when the meeting is canceled or rescheduled.
  • The feedback feature is most important because it boosts moral.
  • Feedback feature provides a way to document small wins, rather than just the big ones.
  • The review cycle feature is important because it helps operations to allocate resources, training, and advocate for benefits and raises.
  • I don't use this feature or have access to this information
I have not used any other products like Lattice. To me it is one of a kind.

Do you think Lattice delivers good value for the price?

Not sure

Are you happy with Lattice's feature set?


Did Lattice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lattice go as expected?

I wasn't involved with the implementation phase

Would you buy Lattice again?


It is easy to forget about past achievements as hectic schedules take over. The feedback feature is a great reminder of skills learned and keeps your strengths on your manager's radar. The manager review feature is a great way to give feedback to your manager when it may be more difficult to bring it up in a meeting. Lattice shouldn't be used for scheduling.

Lattice Feature Ratings

Performance plans
Not Rated
Plan weighting
Not Rated
Manager note taking
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Rater nomination workflow
Not Rated
Review reminders
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Not Rated
Corporate goal setting
Not Rated
Subordinate goal setting
Not Rated
Individual goal setting
Line-of sight-visibility
Not Rated
Performance tracking