Fantastic product, great features, steep enterprise price
June 21, 2022

Fantastic product, great features, steep enterprise price

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Litmus

Our team uses Litmus on a near-daily basis. We use the service primarily to test the rendering of each of our emails across a number of clients. Additionally, our organization is associated with a higher education institution so we care deeply about accessibility and utilize Litmus to remain as accessible as possible.
  • Email Render Testing
  • Email Coding
  • Accessibility Compliance
  • Subject Line Testing
  • High-Level Email Engagement Analysis
  • Enterprise License Cost
  • Task List Functionality
  • Email Building 101 Type Course
  • Approval process went from weeks to days
  • Replies complaining about rendering issues decreased more than 90%
  • Email creation time cut in half
  • Email testing in a matter of minutes not hours
We have not been able to utilize this feature. The enterprise license cost for a nonprofit like ours is prohibitively expensive. In total, moving from our current plan to the enterprise plan would cost us around 10x what we currently pay. While the enterprise plan has fantastic features we'd love to use, it's not worth the money for us.
To be honest, we are still learning how to incorporate these metrics into our reporting. By far the most useful metrics for us had been the percentage of subscribers using dark mode and the read time metrics. Specifically, we saw a decline in real time through Litmus and decided to shorten our newsletter. This led to an increase in CTR and read the time.
Again, this feature is only available on the enterprise plan and it's prohibitively expensive for us at the moment.
Litmus definitely offers a more comprehensive tool at the enterprise level, however, EOA has them beat on pricing for more features. I prefer Litmus because of its user-friendly software and our long-term usage of its product.

Do you think Litmus delivers good value for the price?


Are you happy with Litmus's feature set?


Did Litmus live up to sales and marketing promises?


Did implementation of Litmus go as expected?


Would you buy Litmus again?


Litmus is very well suited for email render testing. Specifically, you can send multiple versions of an email as you make updates and render those new updates. If you're building a new template then Litmus can help suggest any corrections to your code that may fix any render issues. If your subscriber base is spread across multiple clients then Litmus can help you really focus on the clients that your subscribers use.

Litmus Feature Ratings

Mobile optimization
Email deliverability reporting
Standard reports
URL Validation
Link Tracking
Spam Testing
Email Previews