Improve your IT visibility
September 26, 2020

Improve your IT visibility

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We use LogicMonitor to monitor our infrastructure on-premise and in the cloud. We use it to monitor servers, storage, network devices, etc. LogicMonitor allows us to notice potential issues and problems in our environment before they become problems that can cause disruption or outages. It also helps us to monitor the performance.

Pros

  • Monitoring
  • Dashboards
  • Reporting

Cons

  • Ease of setup
  • GUI
  • Less disruption
  • Better performance
LogicMonitor was easier to set up than both SolarWinds and PRTG as they both had quite complex setups, though LogicMonitor could still be better. We also found that it's cheaper in our scenario. I think the other solutions might have more support for all devices but we didn't find that was a huge problem for us.
The support I have received for LogicMonitor has been very good, there is an instant chat feature under help which you can easily access and get support instantly rather than having to log a ticket and wait for a response. I've also not had any problems that haven't been resolved quickly.
We have three on-site ESXI Vmware hosts connected to a SAN and iSCSI Switching, this hosts around 150 virtual machines on 30TB of storage. We also have some virtual machines in Microsoft Azure, this is mostly a test environment at the moment and we will be moving production workloads to the cloud over time.
It's fairly simple, you just get a login to the webpage, and then you can install collectors and start adding devices. It's a little tricky getting to grips with the different alert rules and setting up groups but once that's been sorted its plain sailing.
We haven't retired any tools. We didn't have any monitoring at all before, so LogicMonitor is the first solution we have used. It has definitely improved our visibility, and in the first months of it going in, it made us aware of some underlying issues that we didn't know about.
LogicMonitor is well suited in an environment with lots of different types of hardware and software to monitor either on-premise or in the cloud. There are some devices it won't support but you can create your own custom collectors for everything, so the sky is the limit. I think there are better applications for monitoring application-specific data.

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