Logically monitoring LogicMonitor
September 29, 2020

Logically monitoring LogicMonitor

Matthew Wray | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

LogicMonitor is used across our company to monitor our IT infrastructure.

Our department/team specialise in automating MSP account setups via the API, saving time and resources for each company.

We are also partnered with LogicMonitor and a number of us are certified Professional Service Engineers which take on LogicMonitor's customers to explain the features that the product has to offer and best practices in the setup.

We also have our own products for our internal business group, Daisy, where we cherry pick relevant information on LogicMonitor and display it to them either simplified or with additional visualisation of the recorded data.

  • Visualisation - dashboards provide a great at-a-glance view of resource performance.
  • Reporting - LM logs a comprehensive amount of data that can be generated into reports.
  • API - the thing we appreciate most, it's extremely useful and well documented.
  • Reporting - would be nice to add device properties to reports (currently only available for alert reports).
  • Searching - being able to search by object id would be useful.
  • Everything is positive. We are business partners.
  • ServiceNow Configuration Management Database (CMDB) and OneStream XF
ServiceNow is used more as a ticketing system, and I think it only excels in that region.

OneStream was not as good and we have now decommissioned it across the company.
The documentation is exceptional.

The live chats are not as useful sometimes as the engineers aren't suited towards specific technical questions.
We have quite a few on-prem, but mainly private cloud resources. These are mostly separated geographically.
Very easy to implement as the documentation is spot on. Also the training videos explain the best practices.

Dynamic thresholds have given even more support for systems about to trigger critical alerts.

Yes we have retired many other monitoring tools across our parent company group.

The resolution time of issues has also decreased dramatically due to the features of LogicModules.
ServiceNow Configuration Management Database (CMDB), Postman, Docker
LogicMonitor was built to monitor data centers. This has now expanded to include websites, cloud resources and virtual machines. So almost any IT infrastructure is eligible for comprehensive monitoring.

Only smaller infrastructures are ones where I would say it is less appropriate.