LogicMonitor: one of the most flexible monitoring tools on the market
October 30, 2020

LogicMonitor: one of the most flexible monitoring tools on the market

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

At present, we've had LogicMonitor in for review and with the specific purpose of addressing a lack of monitoring in the (mainly Juniper/F5) network area. Present solution wasn't integrated with our CMDB/Service desk tool, whereas LogicMonitor offers fantastic integration possibilities. Networks had a requirement to ingest log data into Elasticsearch, and also have the ability to identify 'hotspots', and repot on them. LogicMonitor offers much in all these areas and thus was a strong contender in this area.
  • Very diverse cross-infrastructure coverage
  • Excellent reporting capabilities
  • Excellent integration
  • Very well supported
  • Automation/ease of setup: Some areas require a lot of legwork to get the best out of it. Not that this is much different to 90% of tools out there in the market.
  • Application monitoring: Not quite up to the depth of monitoring as dedicated APM tools, but still very strong in this area.
  • For our own use case (specific to only network infra), we find that the pricing is still geared towards the entire infrastructure, so good if that's what you want. Not so good if you only want part of LogicMonitor's vast coverage capabilities.
We are only in a POC with LogicMonitor but what really makes this tool stand out in our opinion is its excellent discovery capabilities. I'd put this on a par with Dynatrace (which uses AI to discover and map out application and associated infrastructure) for sure. Of course, where the discovery methods necessary for a tool like LogicMonitor that covers a broad spectrum of infrastructure tech are far-reaching and complex, with requirements to traverse multiple operating system/ database/ DB server/ application backend/ webserver/ hardware routers/ switches, etc.

It's dashboarding/ reporting capabilities appear to be rich and easily configurable, though, as is always the case, needs leg-work to fine-tune it for your purposes.

SCOM is a strong contender, but it's main strengths are in the Microsoft OS/ Technologies inc SQL Server but is weak on the network side of things are requires huge amounts of work/expertise to perfect, especially if you want rich dashboarding. Dynatrace gives better APM capabilities but of course, doesn't have the kind of rich monitoring for underlying infrastructure (mainly the database tier of the stack) as it focuses much more on the end-user performance (outside-in) monitoring. It's also ridiculously expensive if you want to roll it out to all of your infrastructure. LogicMonitor will offer much more in terms of breadth of monitoring across your estate (albeit with less of a focus on the user experiences of your applications) and thus you do (in my opinion) achieve more bang for your buck with LogicMonitor, especially if you want a 'do it all' monitoring platform.

Splunk's entirely different as it focuses on data (logs/metrics etc) so in many ways isn't a reasonable comparison.

Nagios is 'old school' in comparison to any of the tools I've mentioned here; It's a solid tool, very reasonably priced, on-prem hosted (Linux) but is best suited to capacity management and offers almost none of the deep monitoring in terms of database/ APM/ Network monitoring as does a tool like LogicMonitor.
I can only offer feedback based on our experience with LogicMonitor thus far, and to be fair, we've not bought it yet but they've been very generous in the POC offering, and their support thus far. I've read plenty of rave reviews from various sources on how good their after-sales support is.
90% on-prem. 10 % Azure. 600 Network devices (Juniper) tested and successfully discovered with LogicMonitor. Monitoring spans 5 sites connected via private WAN links.
Very good experience--in fact, the discovery capability of this platform really is fantastic. From our perspective, monitoring the network hardware estate, this all took a matter of minutes. Of course, you then have to configure what it's telling you for your own environment, reporting/integration, etc., but overall this tool is easy to set up.
We're in a POC. I've made no bones about that. That said, LogicMonitor from our testing would far supersede our outdated and Statseeker implementation by a country mile. Testing LogicMonitor's capability against the likes of SCOM/Nagios (as per our own existing toolset) again, it far supersedes their network monitoring capabilities also. Discovery is brilliant, as is the depth of monitoring, reporting, dashboarding, & integration it offers.
If you're looking for a complete monitoring/reporting solution that's competitive in terms of pricing and capability, then LogicMonitor really does tick many boxes here. We've not got to test many specific areas (i.e. Linux host/web server monitoring/SQL Server monitoring) in real depth as our trail focus was on network monitoring, but that said we did get to see that this tool really does have a solid and well-deserved place in the infrastructure monitoring marketplace. If you're after a tool that really does offer across the board monitoring with a strong support base and a competitive pricing model, then you would be well served to give LogicMonitor a trail. We trailed the complete product from Computer Associates which is one of the few in the marketplace that I can liken to LogicMonitor (apart from maybe SolarWinds in terms of infra coverage) and their price was through the roof for us (despite being a university).