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LogicMonitor excels in ease of use and the ability to customize to your organization
December 10, 2020

LogicMonitor excels in ease of use and the ability to customize to your organization

John Berry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

LogicMonitor is being used across our IS department to monitor our infrastructure as well as our applications. It helps us address any issues that come up immediately and keeps our systems running as expected. It allows us to quickly see the health of our applications as well as our infrastructure at all times and helps us isolate issues when they do come up.
  • It allow us to monitor our traffic across our MPLS and DIA links.
  • It monitors our switch ports and alerts us to any issues with our uplinks as well as our access ports.
  • It alerted us to expiring certificates on our network equipment which allowed us to avoid downtime.
  • We are able to create custom monitoring to tailor the software to our particular needs.
  • We had issues with netflow working properly with our Cisco Nexus gear.
  • We have had issues with SNMPv3.
  • The ability to easily browse thru resources is a little clunky.
  • It allows us to address issues immediately without waiting for users to inform us of problems.
  • The ability to monitor our VPN usage allowed us to easily move to a remote environment when Covid hit.
  • The ability to monitor our bandwidth usage has allowed us to size our internet and other circuits appropriately and not overspend.
I loved SolarWinds and we actually still use some of their products but it is a very piecemeal solution and LogicMonitor had better options out of the box and seemed easier to use. It also had much better options for monitoring our network than WhatsUp. Though to be fair it has been a while since I used them.
They are constantly improving the product and they are easy to contact if there is an issue. Their technicians and engineer are very knowledgeable and helpful.
We currently have close to 1000 devices and applications being monitored across a combination of on-prem and public cloud infrastructure. We also have three geographic locations that are being monitored.
The ease of use of monitoring and alerting provided by LogicMonitor far surpasses the on-prem solutions I have used in the pass. The number of out of the box datapoints that can be monitored and what can be alerted is wonderful. The ease of scaling our install as we grew was the easiest experience I have had.
LogicMonitor had increased our visibility into are infrastructure immensely and allowed us to respond to issues and sometime correct them before we are even notified by users.
LogicMonitor is perfectly suited for smaller IT teams that are required to monitor larger deployments. It provides a single pane of glass that gives you pretty much any information needed to maintain and monitor infrastructure and applications.It's ease to use interface and the ease of customizing datapoints to monitor makes it extremely useful. The one area where we found lacking was Netflow.