LogicMonitor - continuously evolving towards your monitoring needs
December 11, 2020
LogicMonitor - continuously evolving towards your monitoring needs
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogicMonitor
LogicMonitor is used by our Client Services and Support department for our managed services programs. We use it for proactive monitoring of critical application platforms as well as internal networks. By providing managed services, we employ LogicMonitor to watch all of the critical processes, services, and functions of an application in a client's environment. LogicMonitor being cloud-based and full-featured is crucial to our program not only for monitoring the technical applications, but also for it's impressive alerting architecture with different types of communication alerts for our on-call engineers.
- Flexible so that you can easily define the service, application, process or any other critical function that is essential to successful operation. Works with so many different types of systems
- Robust alerting mechanism and easy configuration and setup. Allowing for phone, SMS, and email alerting.
- Has technology for watching almost any part of a technical environment. Great network hooks and tools, as well as configurable for most applications. Also, some really great new ways to monitor and deal with logs.
- Easy to use interface for configuration and ongoing use.
- Can always be more improvements in predictive monitoring and trending. Perhaps employing AI for some of the trending decision needs.
- Reconsidering pricing on the entry-level side so that smaller organizations can get into these sophisticated tools more easily.
- Possible pre-baked integrations with cloud platforms and services would be very nice.
- Very positive impact as it has been a cornerstone of our managed services programs.
- Very positive impact in that it has helped us solve issues with not only the application we are monitoring, but also with the underlying OS that the application runs on.
- Finding network issues much, much sooner saves many hours of diagnostic back and forth work trying to zero in on errors using manual captures and other methods. Huge efficiency for workforce and can reduce staffing.
- SolarWinds Network Performance Monitor (npm) and Power Admin PA Server Monitor
SolarWinds was found to be very expensive and charged for every little module you added on. Also a bit more difficult to configure. When we came up against particular small challenges due to special network configurations with a client, we were told that it would be ten's of thousands of dollars extra for a module to do one function.
Power Admin was a very good tool, but not nearly as feature-rich and was more complicated to setup and configure overall. Great pricing, but had limitations and needed a tool that was more sophisticated overall.
Power Admin was a very good tool, but not nearly as feature-rich and was more complicated to setup and configure overall. Great pricing, but had limitations and needed a tool that was more sophisticated overall.
We monitor environments for our clients so they vary in setup and type. We have used this most with premise based systems and networks as it allows us to have direct access to those monitoring points. However, we have used this with cloud based application clients as they still have internal networks that facilitate connectivity to cloud and network throughput is critical to cloud application success. We are monitoring currently about 45 devices for our clients.
LogicMonitor was extremely easy to install, deploy, and configure. We were able to set up a fairly complex environment with over 35 devices within a couple of days of work and tweaking. It was easy as the tool does automatic discovery and we have worked with tools in the past that require lots of manual configuration which makes deployment tedious and time-consuming.
Since we use this primarily with our clients, I would say the focus in this answer would be mean time to resolution improvements. When using this for proactive monitoring, it is crucial that we get accurate alerts and solid information that allows us to respond and rectify critical situations as they are happening. Also, with remote access functions built into the tool it makes it easy for our engineers to gain access and restore environments to working condition.