A modern, intuitive and well supported tool, that is light-years ahead of what we replaced
December 14, 2020

A modern, intuitive and well supported tool, that is light-years ahead of what we replaced

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We replaced another infrastructure and network monitoring tool with LogicMonitor. We use it to monitor a network consisting of dozens of PoPs, a mixture of colos and cloud. It is primarily used by our NOC and engineering teams, but it is available broadly across the organization and is used in some custom development and application monitoring as well.
  • Approachability, easy-of-use and flexibility in tuning and organizing.
  • Context-based help, complete online documentation.
  • Out of the box capabilities and community-based contributions to monitoring modules.
  • Very active and helpful support teams.
  • Minimal and lacking SNMP trap support.
  • Windows OS monitoring requires Windows OS collectors.
  • No on-prem option (SaaS only).
  • Although our migration isn't yet complete, we've already seen significant value in operational simplicity and improved visibility.
  • In some cases, we wish there were more tools to help us migrate, particularly in cases where we were previously dependent on SNMP trap monitoring and moving to something better (e.g. API, SNMP polling).
  • A couple of potential outages have been averted with issues found proactive with LogicMonitor that our previous tools were missing.
We did a fairly in-depth market analysis of options, evaluated 9 and then went to RFQ against a final 3. They are all sound and comparable choices against our requirements and in fact, because of some of the weaknesses that we found LogicMonitor had around SNMP trap handling, it wasn't on paper our top choice. However, a lot of the things that we learned in the hands on evaluations won us over: simplicity to setup, ease of tuning and customization, intuitiveness to operate and resilience to user errors, customer support...all things that drove us to look past some deficiencies that would impact a small subset of our legacy devices. Selecting one of the alternatives mentioned would have meant a large professional services engagement that would allows us to match our current monitoring platform and approach. Instead, choosing LogicMonitor allowed us to focus on moving forward in our overall monitoring capabilities and treat legacy monitoring as a special case instead of a least-common-denominator approach. We've also pleased to observed the product continuing to evolve over time and add meaningful capabilities we benefit from but didn't know we needed.
A real strength of the company, and probably one of the best experiences that I've had with customer support. Always available, and at times willing to even jump into an adhoc Zoom meeting to help work through a problem you are having, while you are having it. We've also been impressed with their handling of our feature requests, even in cases where they've not been able to accommodate our requests. At least being honest in such situations.
We've got a mixed environment, multiple (9+) colo data centers, spread across the US and international locations as well as several (3+) AWS regions. Data centers consist of a mixture of special purpose telco appliances, virtualized compute and containerized applications. We are currently monitoring 2100 devices and 2200 cloud resources. We expect to be north of 2900 devices in the next year.
Implementation of LogicMonitor has been one of the best parts of our experience. Having a SaaS offering means we don't have to worry about the complexities of managing the platform. There are still software components that need to be installed within our network (collectors), but the setup, maintenance and operation of those are trivial and much easier to deal with than any other. A big concern of our company was the security of connecting outside our network and again LogicMonitor had made it super easy to get our InfoSec team onboard by providing almost all of the details they needed to evaluate available online.
We specifically selected LogicMonitor to retire an aging monitoring tool that could not be easily upgraded and was a source of constant frustration for operations teams to care and feed. It wasn't built for the scale we had grown into and had collected crud from years of neglect and misuse. Not being able to keep it current meant that it also was missing capabilities that the industry was collectively adding, e.g. AIOPs. Without much effort, just having a stable platform and modern capabilities have undoubtedly improved our visibility and MTR. In addition, providing great capabilities around tuning and customization has allowed us to constantly improve the signal-to-noise ratio.
LogicMonitor is well suited for network and infrastructure monitoring, and as the product capabilities continues to evolve, it will eventually be very capable for monitoring the full stack. Our footprint and scope are such that we are dependent on multiple/best-of-breed tools for full stack monitoring, but other may not have the ability to pursue such an approach. As we continue to partner with LogicMonitor, we'll continue to evaluate the new capabilities they are adding to see if we should expand our usage. In areas where you may have a lot of legacy SNMP trap based monitoring, you may find as we did that the native capabilities of the product are not sufficient in order to migrate, and that augmenting trap handling (while you work to deprecate as much trap usage as possible) using another product is required. For the long-term though this product is heading in the right direction and we've been very pleased with our experience so far.