Fantastic product IF you can dedicate the time to its proper implementation
December 14, 2020
Fantastic product IF you can dedicate the time to its proper implementation
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogicMonitor
LogicMonitor is currently being used across our entire organization. Since we are an MSP this is a critical component to our business. Monitoring and alerting is difficult across any organization let alone multiple ones.
- Their supported device base is second to none, 9 times out of 10 you probe the device and it knows it.
- Remote access through the platform is a big one for us as it simplifies access to devices without having to log into VPNs or opening them up to the internet.
- API integration. This was imperative as we needed to be able to manage and track alerts through our paging and ticket system. Their integrations were easy to set up.
- I think they could continue to improve the API integration allowing us to attach alerts to a particular customer in our PSA.
- It has been positive across the board. We replaced Auvik with this and the transition went very well. A bit longer than we anticipated but that was more due to our internal documentation and policies than LogicMonitor.
We are an MSP with a private cloud and public presence and our own datacenters. Currently we monitor 150 devices and climbing.
Deploying LogicMonitor is easily the best monitoring tool to deploy. We use the powershell scripts to handle it all, its simple and never fails. One thing i can say is be sure you really think about where you deploy your collectors, it needs to be thought through diligently.
It has currently not allowed us to retire any tools but since we're still relatively new to getting LogicMonitor implemented we have plans to replace two other products with it over time.