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LogicMonitor buys us peace of mind
May 14, 2021

LogicMonitor buys us peace of mind

ADAM NICHOLS | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

LogicMonitor is used as a catch all monitoring tool for all types of servers within our various environments. There are many types of servers that we monitor like WEB, WEB API, SVC, RPT, SQL, etc... It is primarily owned and used by our NOC team but anybody in the organization can access it and gather metrics from it. It also provides alerting to various teams such as NOC, Engineering, Infrastructure, and DBAs. It is able to store a very long range of data, with data retention going very far back and is able to render data of large date ranges that can be used to quickly view trends over time, which is very useful to us.
  • The time series database is very effective at providing granularity as well as longer trends.
  • The dashboards are very useful for creating custom aggregations and reports.
  • Being able to quickly search for a resource/machine across the entire enterprise is very useful for finding data quickly.
  • Clicking through different tabs on the left nav pulls up entirely different interfaces and is a bit jarring at times.
  • Being more linkable to share or export the exact screen / time window that you're looking at would be helpful.
  • It does a very wide variety of monitoring, pretty well, but it is very limited on the SQL database related metrics / tracking which requires us to still maintain a separate tool for monitoring more in depth database related metrics.
  • It has definitely provided value in catching metrics on all machines.
  • It is great to have one place to go to quickly find metrics on any machine in our enterprise.
  • Showing longer term trending is very helpful and has replaced some home-grown reporting that we previously had to maintain to have that functionality.
For being a product that can monitor a wide variety of resource types it is a strong tool. It just breaks down against some of the more in depth database monitoring tools that we need in the DBA team. We need more detail tracking on SPIDs and query level analysis and this is just not LogicMonitor's core competency. But at basic system metrics it gives a very intuitive interface and quick access to metrics.
I have never personally had to open a ticket with Logicmonitor support so i cannot really speak to this question. However I have not ever heard of any complaints within our organization that would point to any signs that this is an issue. We did have some LogicMonitor reps do some training when we first went live that was very useful.
The long date range that LogicMonitor is able to retain has provided great value to be able to see long term trends as well as aggregations of those trends across many resources. We previously maintained some internal SSRS reports backed by SQL queries that provided long term linear reporting, but LogicMonitor has replaced that.
I would say LogicMonitor is very intuitive to use and lends itself to being able to be pulled up quickly in meetings to demonstrate analysis on the fly via screen sharing. Personally it has proven very useful in that way many times. There are a couple little tips and tricks to learn, but then you can really leverage most of the functionality very easily.

Do you think LogicMonitor delivers good value for the price?

Not sure

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogicMonitor go as expected?

I wasn't involved with the implementation phase

Would you buy LogicMonitor again?

Yes

LogicMonitor is well suited for a high level catch all monitoring tool. It presents basic server perfmon data in an intuitive and useful format. It is web based which is very nice for accessibility throughout the company. It is less useful for more in depth monitoring such as application monitoring or more detailed database level metrics. We still have to maintain a separate SQL database monitoring tool to get to the level of monitoring we need there.