LogMeIn Central review
Updated January 08, 2024
LogMeIn Central review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Central by GoTo
It is used throughout the organization to remotely access and control machines from various locations. It is used on PCs as well as iOS devices. LogMeIn Central is also used to check up on the status of machines and file transfer.
- Remote control
- Remote restart
- File transfer
- Looking over a user’s shoulder to troubleshoot
- Lower cost plans
- A better interface from Chromebooks
- The ability to fully control more types of devices
- It is extremely useful to be able to have eyes-on remotely when troubleshooting rather than having a user describe a problem; this leads to quicker image resolution.
- The ability to access devices from many remote locations and devices (ex. PC or iPhone) is very helpful.
- It would be nice if an iPhone could be a controlled endpoint as well; it can be a controller, but to my knowledge not be fully remote controlled.
TeamViewer is also very functional, but for our use, it would’ve been more expensive.
Do you think LogMeIn Central by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Central by GoTo's feature set?
Yes
Did LogMeIn Central by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Central by GoTo go as expected?
Yes
Would you buy LogMeIn Central by GoTo again?
Yes
LogMeIn Central by GoTo Feature Ratings
Using LogMeIn Central by GoTo
5 - Support and users
1 - Tech skills
- Remote Support
- Remote Access
- File Transfer
- Remote Restart
- Remote Restart
- Hamachi virtual VPN
- Unsure
Evaluating LogMeIn Central by GoTo and Competitors
- Cloud Solutions
- Ease of Use
- Other
Cheaper than some alternatives and worked well through most firewalls. Also seems to have good security.
Would look into other solutions earlier in the process.
LogMeIn Central by GoTo Implementation
- Implemented in-house
Change management was minimal
- Install on machines
LogMeIn Central by GoTo Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I think it is included.
I had issues with Hamachi and I did not think they would be able to resolve them, but they did so quickly.
Using LogMeIn Central by GoTo
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Remote Control
- Hamachi can be hard to use at times
Yes - It works well on iOS. It is harder to use on Chromebooks