LogMeIn Central review
Updated January 08, 2024

LogMeIn Central review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central by GoTo

It is used throughout the organization to remotely access and control machines from various locations. It is used on PCs as well as iOS devices. LogMeIn Central is also used to check up on the status of machines and file transfer.
  • Remote control
  • Remote restart
  • File transfer
  • Looking over a user’s shoulder to troubleshoot
  • Lower cost plans
  • A better interface from Chromebooks
  • The ability to fully control more types of devices
  • It is extremely useful to be able to have eyes-on remotely when troubleshooting rather than having a user describe a problem; this leads to quicker image resolution.
  • The ability to access devices from many remote locations and devices (ex. PC or iPhone) is very helpful.
  • It would be nice if an iPhone could be a controlled endpoint as well; it can be a controller, but to my knowledge not be fully remote controlled.
It does very well for our main needs and is generally very usable, especially from a PC or iPhone as the controlling device.
TeamViewer is also very functional, but for our use, it would’ve been more expensive.

Do you think LogMeIn Central by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Central by GoTo's feature set?

Yes

Did LogMeIn Central by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Central by GoTo go as expected?

Yes

Would you buy LogMeIn Central by GoTo again?

Yes

LogMeIn Central excels at remote control of PCs in real-time as well as background file transfer. It would be nice if you could run a concurrent session as a different user without disturbing the user as an option, although an interactive session where both you and the user see the same thing is very helpful and is supported. It is useful to monitor and control devices that are being controlled and the devices used to control the other device can be at multiple different locations including ability to use iOS device to remotely control a PC such as using an iPhone to control a PC. This is great for on-demand troubleshooting.

LogMeIn Central by GoTo Feature Ratings

Screen sharing
9
File transfer
8
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
7
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
6

Using LogMeIn Central by GoTo

5 - Support and users
  • Remote Support
  • Remote Access
  • File Transfer
  • Remote Restart
  • Remote Restart
  • Hamachi virtual VPN
It works very well. The biggest issue is cost.

Evaluating LogMeIn Central by GoTo and Competitors

  • Cloud Solutions
  • Ease of Use
  • Other
Cheaper than some alternatives and worked well through most firewalls. Also seems to have good security.
Would look into other solutions earlier in the process.

LogMeIn Central by GoTo Implementation

LogMeIn Central by GoTo Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I think it is included.
I had issues with Hamachi and I did not think they would be able to resolve them, but they did so quickly.
The have been efficient at solving my issues in the past.

Using LogMeIn Central by GoTo

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Remote Control
  • Hamachi can be hard to use at times
Yes - It works well on iOS. It is harder to use on Chromebooks