Item: Central
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

It is used throughout the organization to remotely access and control machines from various locations. It is used on PCs as well as iOS devices. LogMeIn Central is also used to check up on the status of machines and file transfer.

Pros and Cons

Remote control
Remote restart
File transfer
Looking over a user’s shoulder to troubleshoot

Lower cost plans
A better interface from Chromebooks
The ability to fully control more types of devices

Return on Investment

It is extremely useful to be able to have eyes-on remotely when troubleshooting rather than having a user describe a problem; this leads to quicker image resolution.
The ability to access devices from many remote locations and devices (ex. PC or iPhone) is very helpful.
It would be nice if an iPhone could be a controlled endpoint as well; it can be a controller, but to my knowledge not be fully remote controlled.

Usability

It does very well for our main needs and is generally very usable, especially from a PC or iPhone as the controlling device.

Reliability and Availability

It is rarely down.

Alternatives Considered

TeamViewer

TeamViewer is also very functional, but for our use, it would’ve been more expensive.

Key Insights

Do you think Central delivers good value for the price?

Yes

Are you happy with Central's feature set?

Yes

Did Central live up to sales and marketing promises?

Yes

Did implementation of Central go as expected?

Yes

Would you buy Central again?

Yes

Likelihood to Recommend

LogMeIn Central excels at remote control of PCs in real-time as well as background file transfer. It would be nice if you could run a concurrent session as a different user without disturbing the user as an option, although an interactive session where both you and the user see the same thing is very helpful and is supported. It is useful to monitor and control devices that are being controlled and the devices used to control the other device can be at multiple different locations including ability to use iOS device to remotely control a PC such as using an iPhone to control a PC. This is great for on-demand troubleshooting.

LogMeIn Central review

Overall Satisfaction with LogMeIn Central