Item: LogMeIn Central by GoTo
Rating: 8
Author: Judy L. Berglund

Use Cases and Deployment Scope

We use LogMeIn Central by GoTo for remote management and monitoring of various devices, specifically desk tops and laptops. It can also be used for patch management and automation through the software. This often times is used when issues occur and a Level 2 or 3 technician will need to remote into the device to review what is occurring. Action items can then be handled by the technician to remediate the issue.

Pros and Cons

Remote Login to a device anywhere in the world
Automate various tasks
Patch Management

Pricing can be expensive
Customer Support - Can be timely waiting for support personnel on a software issue
Printing issues with various reports can sometime be fluky, then suddenly they clear up

Return on Investment

Efficient and time saving
Mean time to repair has reduced greatly
LogMeIn Central by GoTo only provides Server Level Access to the Terminal Server
Can be costly initial cost only supports 25 devices, if you're a large company this adds up very quickly from a pricing standpoint.

Usability

LogMeIn Central by GoTo is very intuitive, it is user friendly for everyone. The technician will send a link to the person they want to remote into, the person will click on the link and an acknowledgement will be sent back to the tech. The session is establish very quickly to now allow the technician to perform what it is that needs to be done with said device.

Reliability and Availability

I have used this product at several companies I've worked at and work with it now. I personally have not had any issues with outages which prevent us from remoting in to a device. They also have a Central Support Group which provides information if for some reason issues are happening and folks are unable to initiate remote login.

Alternatives Considered

ConnectWise Automate, Microsoft Intune and Kaseya VSA

I like all of the products I list. I have worked with Connect Wise and MS Intune. Kaseya VSA was part of the initial review list of products, however it was eliminated. MS and CW are good they have many of the similar items the LogMeIn Central by GoTo does, Remote Management, Remote to Servers, Reporting, Automation, etc. Often times if comes down to budgetary cost by number of devices, along with how well their Customer Support is. Those are two keys items for any product such as these.

Key Insights

Do you think LogMeIn Central by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Central by GoTo's feature set?

Yes

Did LogMeIn Central by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Central by GoTo go as expected?

Yes

Would you buy LogMeIn Central by GoTo again?

Yes

Other Software Used

ConnectWise Automate, Remote Desktop Manager

Likelihood to Recommend

This is a great tool whether your an SMB (Small/Medium) business or a larger enterprise company. One of the biggest struggles that folks have is when something is not functioning correctly on their laptop or device and they are unable to articulate the issue, or just at a loss. This is also useful with manufacturers who sell laptops/desktops to provide assistance to the end client to identify hardware or software issues on their machine.

Reliable Remote Access Software with LogMeIn Central by GoTo - Fast and Secure

Overall Satisfaction with LogMeIn Central by GoTo