LogMeIn Rescue by GoTo Review
May 30, 2024

LogMeIn Rescue by GoTo Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

I use LogMeIn Rescue by GoTo for remote support from other companies for priority systems to troubleshoot any performance issues. Specific business problems that the product addresses are when 3rd party software is not operating correctly such as surveillance features.

Pros

  • Remote support
  • Remote connection
  • Messaging

Cons

  • sometimes keeps the connection open after closing
  • doesn't automatically close windows for dead connections
  • Speeds up efficiency with remote support
  • Reduces the amount of downtime
Yes I think that LogMeIn Rescue by GoTo is suitable for users with various levels of technical knowledge. It is straight forward, easy to operate and hard to mess up. We have had several different users with varying levels of technical skills and no one has issues with LogMeIn Rescue by GoTo
LogMeIn Rescue by GoTo helps ensure security at our organization by ensuring that whenever we open a support connection to a 3rd party for our software that it is instant and secure with SSL/TLS protocol. This provides a nice peace of mind while knowing they have a good reputation
I feel this way because they have provided the reasons, security, evidence, and results that provide no other choice but to feel assured.
We have not utilized much of LogMeIn Rescue by GoTo's overall customizability. The out of the box default features have been more then good enough for us to achieve our needs.
LogMeIn Rescue by GoTo stacks up very well against all these. The features, speed, security, ease of use are all comparable if not better than these other services. I would continue to use LogMeIn Rescue by GoTo for ease of use.

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

Microsoft 365, Microsoft Azure, Microsoft Intune, Auvik, FreePBX, WatchGuard Network Security, VMware vSphere, VMware ESXi, SysAid, Adobe Acrobat, Ubiquity, BambooHR, QES (QNAP Enterprise Storage), QNAP NAS, OneTrust Ethics & Compliance Cloud
Some specific scenarios where LogMeIn Rescue by GoTo is when utilziing 3rd party software that is critical to operations starts performing badly. We can then use this software to get 3rd party remote assistance to troubleshoot any issues.

LogMeIn Rescue Feature Ratings

Remote Administration
8.8
Screen sharing
9
File transfer
9
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
8
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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