Luminate - Jack of all Trades, Master of None
February 02, 2017

Luminate - Jack of all Trades, Master of None

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online

Overall Satisfaction with Luminate

Luminate is used as our secondary donor database, giving platform, and email client. It is used primarily by the development and communications team for donations, fundraising events, and communicating with constituents such as donors, supporters, and other community members.
  • Tracking donations & interactions with donors and supporters
  • Great customer service - fast and reliable
  • The email capabilities are atrocious and haven't changed or improved much in the 10 years I've used it. MailChimp and even Constant Contact are much better options, but we don't want to manage multiple platforms.
  • Likewise, the events capabilities are awful and also haven't improved much in the 10 years I've used it. We've had to to resort to other platforms (Eventbrite, Boomset & FirstGiving) for most of our events because of constituent complaints.
  • Luminate isn't user friendly or intuitive from the back or front ends. It can be hard to figure out basic tasks and the event module isn't mobile responsive.
I find that other products seem to excel in specific areas where Luminate falls short (i.e., just emails or just donations), but we keep coming back to Luminate because it does it all - just not all well. If Luminate were an online dating profile, the headline should read "Jack of all trades, master of none."
Good for processing donations and collecting donor information, bad for events, marketing and communications. If we were more data heavy/had a larger team, I could see it being beneficial for robust reporting, but it doesn't really suit our needs.