A great chat solution for startups
February 05, 2022

A great chat solution for startups

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mattermost

While it has core features like Bots, incoming/outgoing webhooks, I wish they were more seamless than they are now. Also, the external apps marketplace has very limited semi-official apps and missing some core ones like Google Meet native integration.
Mattermost is our main chat platform which is used daily by tens of employees across our company and our contractors. Its web and mobile apps while fairly basic, work well with our on-premise deployment. Mattermost tries to distinguish itself from Slack/Teams by being privacy-focused by allowing anyone to host it and I think it's one of its key features.
  • On-prem deployment.
  • Limited tracking/telemetry.
  • Scales well, doesn't require much maintenance.
  • Basic features like custom status, collapsed reply threads are JUST rolling out - kind of slow for a workplace chat app.
  • I don't really get the idea of Playbooks and Boards - there are better, dedicated tools for stuff like this and it's not so easy to turn off.
  • Instant and free team communication - no bull.
While we haven't really modified or suggested improvements to Mattermost's source code, it's great that we can trust it via the GitHub issues and receive help from the community fairly quickly.
Mattermost can be free and can be hosted on-prem - those two are the core foundations why we're using Mattermost.

Do you think Mattermost delivers good value for the price?

Yes

Are you happy with Mattermost's feature set?

No

Did Mattermost live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mattermost go as expected?

I wasn't involved with the implementation phase

Would you buy Mattermost again?

Yes

Jira Software, Google Workspace (formerly G Suite), Jenkins
On a limited budget, Mattermost seems to be a perfect fit for such a team/organisation. It's pretty easy to roll out and to invite contractors which could be key at a lower scale.

Mattermost Feature Ratings

Task Management
Not Rated
Workflow Automation
Not Rated
Mobile Access
6
Search
7
Visual planning tools
Not Rated
Chat
8
Notifications
8
Discussions
6
Video files
Not Rated
Audio files
Not Rated
Access control
8
Advanced security features
7
Integrates with Google Drive
Not Rated
Device sync
7