The Swiss Army Knife of Office Productivity Suites
April 29, 2021

The Swiss Army Knife of Office Productivity Suites

Philip Schmitz, CIC | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Microsoft Office 365 (Cloud)

Overall Satisfaction with Microsoft 365 (formerly Office 365)

[Microsoft 365 (formerly Office 365)] is central to all our business processes, starting with email (Outlook), shared calendars, to-do lists, communicating (Teams), creating documents (Word), training (Stream), appointments (Booking), and more. Teams is great for integrating virtual assistants including messaging, file sharing, and video calling. Booking allows clients to setup their own appointments complete with automated reminders and meeting links.
  • Booking might be my favorite to save time with phone tag, reminders, meeting setup.
  • Stream is really cool in that it transcribes the audio in video recordings for text search.
  • Also like all the granular control of sharing in order to protect privacy and security.
  • Secure email sending is very cumbersome to persons outside the organization.
  • So many controls/options that setup can be confusing.
  • There can be software glitches but usually due to 3rd party add-ons.
  • Teams - for virtual meetings (instead of Zoom) and virtual assistants (more private).
  • Streams - great for creating organized training videos (more secure/functional than YouTube)
  • Booking - great for customer self service and integrated into all the other apps.
  • I think Booking saves staff time and improves client satisfaction. The reminder feature can email/text clients to make sure they are prepared and bring needed items as well as avoids missed appointments. Automatically sets up virtual meeting links.
  • I like how Outlook manages email, using AI to sort mail into "Focused" and "Other" in addition to shedding "junk" mail into a separate folder. This saves time and helps us to not miss important email in a see of less important ones.
  • I'm sure we are only scratching the surface of all the capabilities.
Google Workspace is good on the cloud side but did not integrate with our CMS and lacked desktop apps which we find more full-featured. Apache OpenOffice and Libre integrate with our CMS but are not cloud-based and not near as many features/capabilities.

Do you think Microsoft 365 delivers good value for the price?


Are you happy with Microsoft 365's feature set?


Did Microsoft 365 live up to sales and marketing promises?


Did implementation of Microsoft 365 go as expected?


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I think [Microsoft 365 (formerly Office 365)] is a particularly good value to small businesses as pricing is per user yet gives access to many high-end features. It would also be well suited for companies with remote users as it's all in the cloud. While all the capability and options can be confusing, at least you don't need to dedicate staff to run a server and they do offer support if needed.