Teams - because everyone else is doing it.
January 24, 2026

Teams - because everyone else is doing it.

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Teams

We use Teams to meet with customers for remote training using video and screen sharing. We also use chat to communicate with parts of our larger company in other regions. The screen-sharing/video portion works okay, but the tools for sharing control of a computer could be better. The chat functionality is far inferior to Slack.

Pros

  • Integrates with outlook for sharing invites.
  • Reminders of meeting times.
  • Recording of meeting.

Cons

  • Chat: Some channels can have threads. Others cannot. No reason why.
  • When sharing screen, the window with attendees video minimizes/shrinks.
  • Controls are in different windows in different modes. UI in confusing.
  • It saves us from having to coordinate another tool for customers to install.
  • Standard tool saves us on training.
  • Helps us coordinate with out of country part of our team.
Chat has threads, but only in some chats. It is unclear why some can have threads and others cannot. It feels like we have two chat programs. The UI is confusing and clunky. Sharing the screen hides video conference participants. So each time I share, I have to hunt for another window to still see that screen.
We use both Slack and Teams. We use Slack for most internal meetings and chats. We only use Teams because our larger company requires it, and many of our external customers already have it installed. If we could get customers to use Slack, we would drop Teams in a heartbeat. If MS improved the chat experience to match Slack, we could drop Slack.

Do you think Microsoft Teams delivers good value for the price?

No

Are you happy with Microsoft Teams's feature set?

No

Did Microsoft Teams live up to sales and marketing promises?

No

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

No

The only reason to use it: everyone has it installed, so it is easy to connect with people without requiring them to install anything new. The integration with Outlook to provide a meeting invite is convenient. The UI and terrible chat interface make the above conveniences regrettable. I would use just about any other tool if I could.

Microsoft Teams Feature Ratings

Project Management
5.0
Scheduling
5
Mobile Access
4
Search
6
Communication
2.3
Chat
1
Notifications
5
Discussions
1
File Sharing & Management
3.5
Versioning
2
Video files
5

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