Great product but needs some work on user management
October 06, 2021

Great product but needs some work on user management

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

I use Miro to capture my thoughts and ideate with others on flows. It's a great tool to organize data points and thoughts related to problems and challenges my product faces today, as well as collect and analyze ideas for the future. After I am able to dump and organize my ideas, I use it as a tool to share my ideas with my team and other PMs in the org. I encourage my team to actively use it in brainstorming sessions in order to try and collect as many diverse ideas and collaborate across the team as possible. In the age of COVID it is an easy/lightweight way to illustrate ideas in addition to writing documents, creating slides, and drafting diagrams.

Pros

  • Dump ideas.
  • Organize ideas.
  • Illustrate flow diagrams.

Cons

  • User management.
  • Sharing across users/teams.
  • Finding users to share with in my org.
  • Easier ideation process.
  • Overall improved personal productivity.
  • In my experience translating ideas from Miro to other presentation tools is very difficult.
Other than the, in my opinion, horrible user management and search, I very much enjoy what Miro offers as a whiteboard replacement. I do think it's great that it's able to interact with a lot of different products and services to pull in existing data, but I'm not sure if I would ever use Miro more than just as ideation or organizational tool for my thoughts.
If Miro would fix the user management, I would recommend it for use within my team and org. Right now I wouldn't Miro because of the process it takes to get someone access, add them to a board, and teach them how to use it properly.
It's been mostly positive for people who already know how to use it, or already have access.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Miro has a much easier process for adding ideas and generating flows. However, Jamboard is free with enterprise Google.
Google Drive, Atlassian JIRA Align (formerly AgileCraft), Figma
Miro has been great for me personally, as it is really easy to get started. I can write each of my ideas down as a sticky note, and do a dump and sort to analyze them for later. It helps me organize my thoughts, data points, and draft what information I want to surface in documents or presentations to share with the team. It's really difficult to collaborate using Miro across my team or org, because not everyone has access to it, and user management in Miro is a nightmare. In my opinion, the search bar to find and add users to my board is so agonizingly slow and does not take into account spaces or typos. I have stopped trying to add users that don't have access because I can't make sense of how Miro works with the Salesforce SSO. In my experience, it's also not a great way to showcase anything because it's usually kind of a mess of sticky notes, boards, and lengthy text boxes. If I send someone a link without a walkthrough meeting, I have no faith that they will be able to make any sense of it.

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