The #1 tool for team creativity and collaboration
February 21, 2022

The #1 tool for team creativity and collaboration

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use Miro as a BPMN business process management and notation tool to design internal processes and how some features of the product should work, customer journey maps to devise the UX and then test it, brainstorming: we use it in every -remote- meeting, as a simple empty whiteboard to start with, with mind mapping or sticky notes.
  • Collaboration
  • Sync on multiple devices
  • Journey maps
  • User management is difficult
  • Frames are somewhat sticky. once you put one on, it sticks to all objects and the only way is to delete it
  • Boosted collaboration
  • Bing focus to remote meetings
  • It's difficult to measure ROI on those things
The tool has a very customer friendly interface that lets you and your team seeing in real time who is doing what. There is a rich community of users who brought in a variety of ready to use templates, and this is key to speed up things. It may be worth to create a specific and built in for journey maps like e.g. TheyDo.
Never integrated it
We are a team that is 100% remote and with Miro every meeting is now more focused on the work that has to be done. Moreover, when we start with a blank page it's also easier since the sticky notes help a lot: we have this rule that everyone can put in whatever his/her thoughts are in different sticky notes, and then we start from there.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?


Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?


Miro has a more broad spectrum of features in comparison with e.g. TheyDo which is laser focused on customer journey maps. There are wireframes, mind mapping, matrix for comparison and so on and so fort. There is a rich offer of templates for essentially every business case, coming from the user community
Suited: customer journey maps, despite you have to create your own custom template (there are no ad-hoc templates with the quality and focus of e.g. TheyDo, the easiness of the tool lets you overcome this downside

Not Suited: presentations. Transforming the Miro design into a ppt is somehow difficult. The result not good, it's difficult to make it fit to the powerpoint 16:9 frame. You have to design the stuff starting with a 16:9 frame which in turn will limit your space and team creativity.

Using Miro

  • Customer journey maps
  • Bpmn
  • Brainstorming
  • Wireframes
  • Define common processes with external partners
  • Define strategies with external agencies
  • Automate processes based on the bpmn map on Miro
Despite all the good features and the rich broad spectrum of templates from the community, to give and 8 it would be needed that the UI worked smoother. E.g. when you use frames they stick to all objects they overlap with and you need to delete them if you want to move one single object.