Great product, versatile and user-friendly, but it could improve from an Admin's Standpoint in terms of Controls, Provisioning and UX.
June 20, 2022

Great product, versatile and user-friendly, but it could improve from an Admin's Standpoint in terms of Controls, Provisioning and UX.

Basel Al-Nazer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

I am the company admin of Miro within my client's organization, a telecommunications giant. I administer, set best practices and processes, as well as champion the tool there. From observing the community, the most common activities include:
  • Workshops Training Agile cadences such as sprint planning, retrospectives and poker planning.
  • Program Increment Planning Wireframe reviews, especially while integrated with Figma.
  • Team building events.
  • All-hands meetings.
  • Strategic planning.

Pros

  • Extensive selection of templates for various purposes to choose from.
  • Exceptional UI, very user friendly.
  • Integrated view of attachments in the board, such as Word docs, etc.

Cons

  • Administration: it'd be highly appreciated if guests can do a little more than just viewing and editing because we do not desire to grant vendors full license and access to our teams but we still need them to collaborate and edit boards to a certain extent. A very common dilemma!
  • It would be nice if we can have the ability to set some default settings around permissions depending on the classification (internal, confidential, etc.) a board is given.
  • It would be nice to have technical or more security controls in a board level.
  • Some extensive analytics or metrics on how various features (even on a granular level) are being used, so we can identify gaps and educate our userbase on features where there is lower utility.
  • Would be nice if we could upload videos.
  • Helped transition 18 big teams to agile delivery through facilitating workshops on Miro.
  • Better communication and much less emails.
It's quite easy to integrate with other tools, but I wish there is more visibility/education on the scopes of each third-party tool for us to review since some highly confidential data gets exchanged and integrations don't get utilized as much due to security concerns.
It has helped our team significantly during COVID with the remote setting. However, I'm noticing that it still continues to be relevant since Miro boards are more retainable than literal whiteboards in breakout rooms where people collaborate.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Miro is significantly superior to Visio and Figma for the purpose it serves i.e. collaboration. MURAL could be a close competitor, but from my last experience, MURAL lagged more and had fewer templates and visuals to play with.
Best suited for agile teams and leadership, especially when it comes to planning and collaboration, workshops or training.
Less appropriate for conventional or siloed teams with minimal cross-functional collaboration.

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