Item: Miro
Rating: 10
Author: Lauriana Pinheiro

Overall Satisfaction with Miro

Use Cases and Deployment Scope

I use Miro to create workflows and monitor our customers' journeys. The tool helps me identify possible new paths when creating the journey, and it is extremely functional.

Utilizo o Miro para criação de fluxos e acompanhamento das jornadas dos nosso clientes. A ferramenta me ajuda no momento da criação da jornada a identificar possíveis novos caminhos, é extremamente funcional

Pros and Cons

Pros

Flow creation
Creating journeys
Criação de fluxos
Criação de jornadas

Cons

More conversation icon options
Export to Power Point
Mais opções de icone de conversação
Exportação para o Power Point

Return on Investment

Agility in creating journeys
Ease of sharing data with the organization
Agilidade na criação das jornadas
Facilidade de compartilhamento de dados com a organização

Implementation Rating

Collaboration

With the possibility of integration, it was possible to reduce the number of hours in meetings, taking advantage of the time to deliver projects.

Com a possibilidade de integração, foi possivel reduzir a qtde de horas em reuniões aproveitando o tempo para entrega dos projetos

Alternatives Considered

3CPDF

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Other Software Used

3CPDF

Likelihood to Recommend

Extremely suitable for creating flows and journeys, it could have an improvement in exporting to presentations, thus speeding up our work

Extremamente adequado para criação de fluxo e jornadas, poderia ter uma melhoria de exportação para apresentações, assim agilizando nosso trabalho

This review was originally written in Portuguese and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Using Miro

Business Processes Supported

Journey Creation
Creating corporate flows
Data sharing
Criação de Jornada
Criação de fluxos corporativos
Compartilhamento de dados

Innovative Uses

Planning Monitoring
Review Tracking
Acompanhamento De Plannings
Acompanhamento de Reviews

Likelihood to Renew

Evaluating Miro and Competitors

Products Replaced

Not Sure

Key Differentiators

Ease of Use

Evaluation Lessons Learned

When I joined the company, Miro was already the tool used

Quando entrei na empresa o miro ja era a ferramenta utilizada

Miro Implementation

Implementation Details / Implementation Partner

Don't know

Implementation Phases

Users and Roles

100 - Project Management Product Owner Scrum Master Analysts Specialists Managers Directors

Gestão de Projetos Product Owner Scrum Master Analistas Especilistas Gerentes Diretores

Miro Support

Support Rating

I never needed to contact Support, but I understand that online help should be clearer with options in Portuguese.

Nunca precise entra em contato com o Suporte, mas entendo que a ajuda online deveria ser mais clara com opções em Portugues

Miro Customer Support Pros and Cons

Pros	Cons
None	None

Premium Support

My company purchased the product.

Minha empresa que fez a aquisição do produto.

Using Miro

Usability

Miro provides us with an excellent way to work and create our journeys and flows, thus speeding up our work and making it lighter.

O Miro nos proporciona uma excelente forma de trabalhar e criar nossas jornadas e fluxos, agilizando assim nosso trabalho e o deixando mais leve

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Connection lines
Mind Map
Diagramming
Linhas de conecção

Comments

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