Item: Miro
Rating: 9
Author: Johnny Gonçalves

Overall Satisfaction with Miro

Use Cases and Deployment Scope

I currently use Miro to design processes in the CS area in which I work. We also work together with our clients at Miro, which has been a great experience. I discovered Miro in 2021, after which I started using it even on personal projects to document my processes and also create insights.

Pros and Cons

Pros

flowcharts
Brainstorming
Process documentation
Interactive flows

Cons

At times I feel that it weighs down my machine a bit. Maybe performance would be a good thing
Add one more board to the free version
The layout of the screen where I access to share the board with someone is a bit confusing, I have difficulty knowing who the board is shared with. For example, in Google documents I don't have this doubt about identifying who my documents are shared with, the screen gives me a lot of clarity.

Return on Investment

Reducing bottlenecks in the customer journey
Speed in learning about topics related to mental psychology
Improvement in the delivery process of our services

Collaboration

We plan our OKRs in Miro, put the methodology into practice and with the tools offered by Miro, we create templates for each activity, we do all the decoupage of the project. We also do annual planning of the company's deliveries as a whole, products that will be launched, before anything else we map out their processes so that we can advance to the next stages.

Alternatives Considered

Lucid Visual Collaboration Suite

I actually used Lucidchat, I didn't find exactly that name there, but I didn't like its UI

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Other Software Used

ClickUp, monday.com, Google Sheets

Likelihood to Recommend

For those who work with processes, it is an indispensable tool. It is very easy to learn how to use it. I wish I could have used it when I was in college. I never imagined that one day I would use Miro for personal matters. It has helped me a lot to unravel issues related to mental psychology, through the creation of mind maps.

Using Miro

Business Processes Supported

Project with client
Internal projects
Bainstorming creation

Future Planned Uses

Maybe create interactive activities to apply in training and workshops

Likelihood to Renew

O Miro é uma ferramenta indispensável para nossa empresa. Se nossa empresa fosse um policial, o Miro seria a arma desse policial. O Miro é muito fácil de usar para todo o planejamento estratégico de um produto ou ação que vamos fazer. A primeira coisa que acontece é ir para o Miro, então compartilhamos o link do quadro com outros para trabalharmos juntos

Evaluating Miro and Competitors

Products Replaced

Key Differentiators

Ease of Use
Other

Usamos o Miro para fazer Desk Research, brainstorming, estruturar processos de área e planejamento estratégico. Esses itens são os maiores influenciadores do nosso uso do Miro hoje.

Evaluation Lessons Learned

Já trabalhei com o Miro em outra organização, então se dependesse de mim eu não faria avaliações, contratá-lo-ia diretamente, mas se necessário eu faria um orçamento de pelo menos 3 soluções similares, analisaria os recursos disponíveis em cada plano e valores, testaria cada um deles e depois levaria uma proposta para minha empresa.

Miro Implementation

Implementation Details / Implementation Partner

Don't know

Implementation Issues

Not applicable

Users and Roles

15 - Sucesso do cliente, Project Manager, Sales, HR, Service Design

Miro Support

Support Rating

Até agora não utilizei o suporte do Miro.

Miro Customer Support Pros and Cons

Pros	Cons
None	None

Using Miro

Usability

Acho o Miro uma plataforma muito fácil de usar. Desde a primeira vez que usei, aprendi a usar as ferramentas organicamente. Até agora, não fiz nenhum curso para melhorar meu conhecimento.