Review From an Employee/User
March 10, 2021

Review From an Employee/User

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

  • Easier setup for project management.
  • Consolidating what could be multiple programs in to just one.
monday.com is being used by the entire company to keep track of basically everything:

  • Work (type of work, what work was done).
  • Hours.
  • Meetings (including notes, Zoom links).
  • Client info (contact, contracts, assets).

We categorize our clients with tiers and monday.com allows sorting them to be extremely easy and useful. I personally haven't seen such an efficient method for keeping track of all work efforts under one umbrella. We are able to see clients on a sharable board with client highlights. Meanwhile, we have details all kept in client folders where we separate pulses by months (to keep track of monthly work done with clients so we can attribute work hours accordingly). We also use this as a method of security: we keep credentials to websites we host as well as services we implement (strong, random-generated passwords no one can remember, but need to be stored somewhere safe).

All in all, I love using monday.com; it is incredibly useful and our general manager is our office's "Monday guru" as he knows more than anyone how to make boards and such.
  • Organization for projects/work being done.
  • Logging hours - we can keep detailed records of hours certain clients require and if they are approaching their contractual limit or not.
  • Storing information - because monday.com is secure, we use it as our only source of necessary information: the vast majority of our business credentials are stored in monday.com.
  • Deleting mass messages in Inbox - while I am sure monday.com is used differently for certain situations, our business makes the Inbox feature a little redundant for certain things (employees adding/updating their own pulses on boards others are subscribed to, etc.). I am unaware if there is a feature that already exists that allows for this.
  • Renaming it to something other than "monday"; seems to occasionally cause some miscommunication when talking about the app/site and the day of the week, lol.
There is a learning curve involved. Anyone who wants to make the absolute most out of monday.com should spend a good amount of time learning it before going in to their job.
I have not personally engaged with monday.com support nor its personnel. I have also not needed to do so: over a two-year period, I can only recall one or two instances where monday.com was unavailable; reviewing a public forum made it clear it was a large-impact thing and that support was working on a fix for it. The downtime lasted for probably less than an hour, and it did not interfere too greatly in our ability to continue working, albeit at a slightly more limited capacity.

Aside from that, as I said, I have never personally needed to reach out to support for monday.com.
As I mentioned in the previous question, during my 2 years working at this angency that utilizes monday.com, it has only ever gone down twice. The downtime was minimal, lasting only an hour or so, and we were able to continue work even without access to monday.com.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Any kind of office/business with lots of work/projects being done. It keeps everyone organized and informed about what other people are working on and project status.

I think it's less ideal for certain business niches, such as restaurants or similar. But I don't really know, nor can pass a professional opinion, lol.

monday.com Feature Ratings

Task Management
10
Resource Management
10
Gantt Charts
Not Rated
Scheduling
10
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
Not Rated
Document Management
10
Email integration
Not Rated
Mobile Access
10
Timesheet Tracking
10
Change request and Case Management
10
Budget and Expense Management
10
Quotes/estimates
Not Rated
Project & financial reporting
10
Integration with accounting software
Not Rated