Item: monday.com
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

monday.com is used across the whole organization. monday.com helps us see and track tasks for each client and manage workloads among employees. monday.com is also great for tracking contractors' work across our company. Although we are a small company a project management system is essential, and monday.com is very useful.

Pros and Cons

Customization of Status Bar selections
Customization of columns
Share outside company to view
Can have multiple boards
Can install widgets for extra customizations
Automation features for items and tasks
Specific notification settings

Notification and alert for close to overdue tasks
Sorting of just a single person's work across all boards
When subitem is set to done, the entire task gets placed in done group when not completed

Return on Investment

It is pricey for missing basic features
Task Management is good, but can be cheaper somewhere else
Only appeal may be the color choices
Finicky with customizations, seems open but some little things are missing

Usability

It is very easy to use and simple. The only time it becomes an issue is when trying to add customizations to their templates and figuring out personal automation for our unique business. Creating customizations is when the system gets complicated and complex and possibly expensive, with contractors charging over 1000+ for 8 hours of work.

Support Rating

They were really helpful in answering our questions when we were having issues with customization. They are knowledgeable and respectful; however, our problems were not solved with the tools monday.com had at the moment.

Reliability & Availability

Reliability is great. monday.com is always operating during business hours, and if it is scheduling, shutdown notifications are sent multiple ways weeks in advance to ensure we can work around the shutdown times.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Other Software Used

HubSpot Marketing Hub, Google Ad Manager, Slack

Likelihood to Recommend

monday.com is well suited for a small company looking to organize its long task list and allocate tasks to different employees or contractors. It is perfect to make sure everything is being completed and see who is completing them. monday.com is less appropriate for task delegation at a quick glance. Their sorting and notification features don't offer the option to view the most important tasks across all boards. Nor are their notification settings to see which items are about to be overdue. The only way was to purchase add ons when it should be a simple and free service.

monday.com: its a little off like a Monday

Overall Satisfaction with monday.com