Automated project management with great support
March 30, 2022

Automated project management with great support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

We use monday.com as a project management tool. The types of projects we manage vary from feature request tracking, process implementation, enforcing SOPs, and more.

Pros

  • Project management.
  • Status tracking.
  • Automation.

Cons

  • Linking data.
  • Templates.
  • Customer relationship management.
  • monday.com allows me to have confidence that important projects aren't falling through the cracks. The automation tied to due dates ensures that I know when a project is falling behind or a task is not completed.
  • The team collaboration saves us time and allows my team to communicate in context rather than out of context on Slack.
monday.com is a very user-friendly tool. However, it does lack certain features such as templates, checkbox to-do lists, and other things that would make it even more user-friendly.
Monday.com's service is among the best I've ever experienced! They are so fast to respond and answer my questions about board design and custom use cases even though I'm not an Enterprise customer. I love the Monday.com support team!
I have never had an uptime or reliability issue with monday.com. I know I can depend on the software to be up and running for me.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

No

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

I would highly recommend monday.com for project management/task management. However, monday.com is not appropriate for a CRM or Customer Success tool for companies that are scaling. The tool doesn't offer templates or good data linking to make it a sophisticated management system in that way.

monday.com Feature Ratings

Project Management
5.8
Task Management
10
Resource Management
Not Rated
Gantt Charts
6
Scheduling
4
Workflow Automation
8
Team Collaboration
8
Support for Agile Methodology
Not Rated
Document Management
2
Email integration
3
Mobile Access
5
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
Not Rated
Quotes/estimates
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

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