Item: monday.com
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use monday.com as a project management tool. The types of projects we manage vary from feature request tracking, process implementation, enforcing SOPs, and more.

Pros and Cons

Project management.
Status tracking.
Automation.

Linking data.
Templates.
Customer relationship management.

Return on Investment

monday.com allows me to have confidence that important projects aren't falling through the cracks. The automation tied to due dates ensures that I know when a project is falling behind or a task is not completed.
The team collaboration saves us time and allows my team to communicate in context rather than out of context on Slack.

Usability

monday.com is a very user-friendly tool. However, it does lack certain features such as templates, checkbox to-do lists, and other things that would make it even more user-friendly.

Monday.com's service is among the best I've ever experienced! They are so fast to respond and answer my questions about board design and custom use cases even though I'm not an Enterprise customer. I love the Monday.com support team!

Reliability & Availability

I have never had an uptime or reliability issue with monday.com. I know I can depend on the software to be up and running for me.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Other Software Used

ChurnZero, Zendesk Support Suite, Loom, Slack, Notion, Pitch

Likelihood to Recommend

I would highly recommend monday.com for project management/task management. However, monday.com is not appropriate for a CRM or Customer Success tool for companies that are scaling. The tool doesn't offer templates or good data linking to make it a sophisticated management system in that way.

Automated project management with great support

Overall Satisfaction with monday.com