Monday.com is a great tool, reliable, flexible and easy to use.
February 04, 2026

Monday.com is a great tool, reliable, flexible and easy to use.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

We use monday.com to manage projects, intake requests, and provide reporting across our various portfolios. Our org. needed a single platform to track all incoming work, monitor project progress, and provide visibility to leadership. Monday.com offers the functionality we needed today, along with continual feature enhancements that will support our company’s growth over time.

Pros

  • Reporting - Dashboards and Generating Executive Reports.
  • AI Tools - Vibe and Sidekick.
  • Ability to customize boards to fit our workflows and project needs.
  • Resource Capacity.

Cons

  • The connection between the products of Dev, WM and Service.
  • More customized sharing rules.
  • Support - sometimes chat and email, or not most efficient, so would like to get someone on the phone regardless of # of seats.
  • Time savings.
  • Increased employee adoption.
  • Visibility to leadership.
  • Seeing exactly how many projects tracking and statues of each.
  • Making sure we meeting timelines.
I appreciate the variety of templates the platform offers and how simple it is to tailor each one to fit my organization’s specific workflows.
The AI and chat features are excellent, but there are times when I just need to speak with a real person. Unfortunately, phone support isn’t available unless you have a certain number of seats.
Monday.com’s performance has been excellent overall. While there have been a few occasional hiccups—as is expected with any platform—they’re rare and easy to diagnose. The status page makes it simple to check for known issues, and the customization tools allow me to quickly identify if something failed and understand why.
Workfront offered a more intuitive user interface, which made team adoption easier. It also included additional products that aligned well with the needs of our Dev, Work Management, and Service teams.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

The reporting capabilities are exceptional, and the intuitive user interface makes the platform easy to navigate. Although I’m not a developer, the built‑in AI tools empower me to generate the code and logic needed to create the solutions I want—without requiring advanced technical expertise.

monday.com Feature Ratings

Project Management
9.2
Task Management
10
Resource Management
9
Gantt Charts
8
Scheduling
10
Workflow Automation
9
Team Collaboration
10
Support for Agile Methodology
10
Document Management
10
Email integration
9
Mobile Access
9
Timesheet Tracking
9
Change request and Case Management
9
Budget and Expense Management
8
Professional Services Automation
9.0
Quotes/estimates
9
Project & financial reporting
9
Integration with accounting software
9

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