Robust Integrated Platform!
Asha Mungara, JD, PHR | TrustRadius Reviewer
April 28, 2017

Robust Integrated Platform!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Namely

All employees use Namely to access their paystubs and tax information, benefits enrollment and information, find company news and announcements, update their personal information, request PTO, etc. Managers use Namely to request raises, change departments, titles, etc., as well as find HR forms and track, approve and deny PTO requests for their team, etc.
  • PTO Tracking - the app and website make it simple for employees to request PTO and for managers to approve and track their team's vacation time.
  • Reporting - every field in Namely is reportable - which is great. We're able to track which techs have certification, for example.
  • Newsfeed - when you're close to 400 people across ten locations - it's great to have a "virtual" headquarters for all your employees to share and view information.
  • Onboarding - I wish that they would incorporate offer letters and that task lists were kicked off automatically after an employee was onboarded. I also wish background checks were fully integrated within Namely.
  • Benefits view - currently employees can view their benefits in a separate section within Namely - but it would be nice if it was in their profile. I also wish the app would autopopulate their member ID numbers and group numbers so they would always have the information on the phone.
  • We were able to standardize processes much more easily with Namely. Without Namely it would be difficult to get 10 locations to follow the same procedure. But with Namely, we're able to set up the workflow and the manager just follows along on his computer.
  • Payroll mistakes are virtually nonexistent with Namely.
Namely was simply the best value considering how robust the features are. Nothing is perfect but Namely continually strives to be and we appreciate that! They've taken a dozen or more feature requests from me and I'm optimistic that they'll come through :)
Quite bluntly, there isn't a more robust solution out there for the price for mid-size businesses. There are some good solutions for companies that don't need a custom HRIS but Namely is really built for companies that will scale up.

Namely Feature Ratings

Employee demographic data
10
Employment history
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
8
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
8
Update personal information
9
View job history
10
View company policy documentation
10
Employee recognition
10
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
9
Performance plans
8
Review status tracking
8
Review reminders
7
Multiple review frequency
10
New hire portal
10
Manager tracking tools
7
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated

Namely Support

I never have to wait more than a day for a response to my questions - they immediately respond with an answer or with the plans to get the answer.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - We paid for another five hours of consultation time to set up our performance review. We do not pay extra for our dedicated account manager who helps us almost every day with our incessant questions!