Item: Namely
Rating: 3
Author: Verified User

Use Cases and Deployment Scope

Our company used Mamely from May 2017 through December 2019. It was used as our primary HRIS, as well as our payroll and onboarding system.

Pros and Cons

Integration with Adobe Sign let's you trigger and track onboarding paperwork.
The mobile app is user-friendly.

Extremely clunky functionality: Payroll is divorced from HRIS; onerous, multi-step onboarding process prone to errors
Benefits plans themselves were not competitive relative to other platforms and brokers.
Service and support were particularly bad. Went through many different account managers in our two years and spent countless hours resolving issues on the phone with their support teams.

Return on Investment

Namely caused our HR teams and finance teams a lot of headache and frustration, and hours on phone with support.

We've used a variety of HRIS and payroll software in the past: ADP, Zenefits, Gusto, Namely, and now, Justworks.

Of all of them but, Justworks and Gusto are far and away the winners. Namely is just not competitive with them from a UX perspective, attractiveness of benefits perspective, or level of service/support. Justworks, for example, has a 24/7 Slack channel helpline (which your employees can use), and our team has been delighted with the plans and UX, in spite of no mobile app.

Support Rating

Onerous, slow, cumbersome. Sometimes unresponsive; sometimes your account manager changes. Just not a 21st-century tech company the way Justworks or Gusto are.

Usability

Key Insights

Do you think Namely delivers good value for the price?

Are you happy with Namely's feature set?

Did Namely live up to sales and marketing promises?

Did implementation of Namely go as expected?

Would you buy Namely again?

Other Software Used

Justworks, Gusto

Likelihood to Recommend

Given the strength of other HRIS, payroll, and benefits platforms out there today, I would not recommend Namely. We've had a far superior experience overall with both Justworks and Gusto, and this is true whether your company is >50 or over 150 FTEs.

We had endless problems with Namely: from prohibitively expensive medical/dental plans for our team to cumbersome onboarding (duplicating employee information in multiple places) to terrible UX—an employee's bank information NOT synching with payroll (you literally collect it manually in on-boarding and manually re-enter into payroll system). There have also been issues from pay groups not synching to payroll, inability for timecards to synch to the system, (we used Deputy for hourly time tracking), and generally unresponsive or bad service, so we ultimately made the switch to Justworks. It has been a LOT better across most dimensions and our team is much happier.

Avoid Namely at all costs; Justworks and Gusto are meaningfully better

Overall Satisfaction with Namely