Excellent comprehensive Application Monitoring
March 21, 2019

Excellent comprehensive Application Monitoring

Kevin Van Heusen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

New Relic for Web Apps

Overall Satisfaction with New Relic

New Relic is used by our engineering department to track application performance, specifically response times, error rates and unhandled exceptions. It gives a great view as to what is going on under the hood of our web application as well as providing the ability to send alerts to notify our on call engineers as to when something is going wrong.
  • Good support for profiling the main web application frameworks including Microsoft ASP.NET.
  • Provides good insight into database queries that may be causing performance problems.
  • Tracks historical application response times to give a good idea of any outliers in performance.
  • The thread profiling feature is handy however the usability could be improved, it can be hard to setup and determine the results.
  • The configuration of alerts and who is to receive them can be time consuming to set up.
  • The pricing model could be improved, it's pay per connected agent and if you are operating in an environment where machines are transient it's hard to get a grasp as to what you will be charged.
  • New Relic has enabled us to be proactive when it comes to application errors, we can fix them before they reach a larger segment of our user base.
  • We've been able to identify poorly performing database queries and tune the performance as a result.
  • We've improved customer satisfaction by tracking overall performance and making improvements over time.
Overall the ability to get a good view of what is going on in our application stack has improved customer satisfaction with quicker response times as well as fewer bugs over time. By providing insight into what application errors we are running into in production, we have been able to resolve them before they get out of hand.
New Relic helped accelerate cloud adoption in a bit in that we are able to deploy more cloud servers without worrying about spending too much time monitoring each one, since it works seamlessly with our infrastructure. It has reduced cost in that it has helped limit customer churn due to our improved performance.
We have benefited from the dashboards quite a bit, if there is a production issue, it can be the default view for our DevOps team. The dashboard usually gives good insight as to what part of the stack is having issues (whether it may be poorly performing database queries or increased application errors..)
Stackify's pricing was quite a bit better than New Relic, however on the whole New Relic had more features overall that benefitted our team. Overall though however, Stackify is worth checking out, they are improving their application over time and adding more features. It's possible that over time Stackify could surpass New Relic depending on their road map.
New Relic is great for profiling most web applications and determining what is wrong with them and if they are performing well. It is less appropriate for desktop applications, technically you could integrate with New Relic but there are most likely better options out there for that use case. New Relic also has support for profiling mobile apps but it is not as comprehensive as their web support.

New Relic Feature Ratings