Acquia site monitoring tool
Updated March 02, 2023

Acquia site monitoring tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

We use New Relic to get stats on page hits and performance metrics of our website, hosted on Acquia. We use it to monitor slow SQL queries and also page load times and get statistics on browser types as well as what device is accessing our site's pages. It is also the default performance monitoring tool for Acquia sites.
  • Integrated tightly in Acquia environment
  • Easy to setup
  • Granular reports and statistics
  • Easy to forget about it as the integration is seamless
  • Interface can be very confusing as there are many parameters being monitored
  • We have used it for performance monitoring our website and it has provided detailed stats.
  • Easy to forget to update the Key and then the application stops monitoring without warning.
Easy to pinpoint performance bottlenecks as the application is monitored in layers and individual components can be appraised separately. We have used NewRelic to analyse the time spent in PHP and average web transaction times. We are thinking of migrating to the Pro level to take advantage of the full array of performance counters.
Our development was in the cloud and we used New Relic from the inception stages. Because it is tightly integrated into the Acquia Drupal platform, we were able to carry our monitoring account and key from Dev through Test to Live. We like the ability to monitor and retain the logs for up to 90 days on the Pro subscription.
Yes. New Relic helps us to quickly identify bottlenecks in applications and environments and provide logs and events that cross set thresholds.
Google Analytics is useful for end-user traffic distribution and when combined with New Relic provides a more complete picture on user interaction with our site.

Do you think New Relic delivers good value for the price?


Are you happy with New Relic's feature set?


Did New Relic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of New Relic go as expected?


Would you buy New Relic again?


Well suited for monitoring our Acquia website. We have not tried it on any other internet-facing service. Probably overkill for any internal sites or servers as it monitors too many parameters and may be cumbersome to manage. The management interface is too cluttered and cannot be customized to only monitor deployed agents. Maybe I do not know how to do that.

New Relic Feature Ratings

Using New Relic

2 - IT team members use New Relic to monitor website page response times and also the most visited page as well as time spent before the user navigated away.
2 - Ability to interpret application logs and outages and subsequent graphs based on underlying collected data
  • monitoring system uptime
  • detail how often specific website pages are accessed
  • logs to go back in time and review any incident
  • log management reporting
  • use it to optimize code for slow running queries
Works well and is constantly evolving

Evaluating New Relic and Competitors

  • Product Usability
We were able to deploy it easily on our Drupal based website.
Nothing, the needs have not changed and New Relic fit the bill and has evolved to provide new functionality.

New Relic Implementation

Once working, it provided profound insights on API queries
Change management was minimal
  • The code was copied from Test to Prod and carried the Test token with it to Prod. Stats were wrong for a while.

New Relic Support

No, was not required as we had only a single site to monitor
Never had to contact New Relic for support. It is fairly straightforward once setup. Just have to be careful when promoting (copying) code to enter the correct token.

Using New Relic

Easy to deploy and works in the background. Can provide vital information when troubleshooting performance issues.
Feel confident using
Unnecessarily complex
Requires technical support
Slow to learn
Lots to learn
  • standard graphs
  • custom reporting parameters