The benefits of using New Relic
March 15, 2021

The benefits of using New Relic

Italo Oliveira | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

New Relic is being used all over the organization. All the back-end applications are being monitored all the time by New Relic. Most of the problems we try to address are about the availability of our applications. But also, it is important to check the Apdex index. We try to keep up a good response time for our users and to monitor the use of CPU and memory by the applications.
  • Nice graphs that really help us to understand what is going on.
  • Good interface. It's easy to navigate through the tools.
  • Nice alerts configuration, helps a lot to keep all members alert about problems.
  • Filters some time is difficult to configure.
  • Browser option could give more information about JS erros
  • New Relic helps keep the app running, affecting the user satisfaction.
  • Showing when the app has slow response, helping to keep good service for every client.
All around the company we are using New Relic, so this monitoring tools helps a lot. Every app is using it and we have some graphs that show the inter dependency between apps. In turn, it is clear where is the problem happening that is affecting the user experience. Also helps a lot to know if the problem is happening the database or in the application.
As it presents very good monitoring tools, migrating systems becomes a safer task. We had a lot of migrations between ECS service and EKS, and New Relic helps a lot to know if any problem is happening after the change of technology. Monitoring the use of CPU and memory, it's clear if we have any problem.
New Relic helps even more when we migrated all our systems to the EKS environment. With good graph and tools, we can monitor all the cluster easily. So our team of devops had many benefits of the use of the New Relic. They can follow how is running every container and eventually kill some that not running very well.
For back-end application and for front end with SSR, New Relic is very well suited. All the metric and monitoring tools are very good to keep the application up and to see that everything is working fine. For SPA front end application (browser) our team prefer other tools to monitore erros and file download time.